Supply Chain Customer Service Rep

Advanced Clinical; Durham (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health coverage

Life insurance

Disability insurance

401k benefits

Job summary

Advanced Group is seeking a Supply Chain Operations Specialist to support order management, logistics coordination, inventory visibility, and customer fulfillment activities. This role focuses on timely product delivery, data accuracy, and collaboration with providers to drive continuous improvement across the supply chain.

The position emphasizes ERP-based processes, inventory management, and cross-functional teamwork to ensure seamless operations in a fast-paced healthcare-related environment.

Qualifications

• Associate degree or equivalent combination of education and experience.
• 2-3 years in supply chain, logistics, or related functions.
• Experience with ERP systems and supply chain processes.
• Strong analytical, organizational, and problem-solving skills.
• Proficiency with Microsoft Excel and Office.
• Strong communication and customer service skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Manage sales order processing and related supply chain transactions.
• Coordinate domestic and international shipments, logistics activities, and customer deliveries.
• Monitor shipment tracking, inventory movements, and delivery performance.
• Maintain accurate data and records within supply chain systems.
• Support invoicing, compliance, and documentation requirements.
• Partner with logistics providers, warehouses, freight carriers, and internal teams to resolve operational issues.
• Analyze supply chain metrics, inventory levels, and delivery performance.
• Support process improvement, operational excellence, and strategic projects.

Skills

Analytical skills

Organizational skills

Problem solving

Communication skills

Customer service

Fast-paced environment

Education

Associate degree or equivalent

Tools

ERP systems

Excel

Job description

We are seeking a Supply Chain Operations Specialist to support order management, logistics coordination, inventory visibility, and customer fulfillment activities. This role will help ensure timely product delivery, maintain data accuracy, support logistics providers, and contribute to continuous improvement initiatives across the supply chain.

Key Responsibilities

Position Overview

We are seeking a Supply Chain Operations Specialist to support order management, logistics coordination, inventory visibility, and customer fulfillment activities. This role will help ensure timely product delivery, maintain data accuracy, support logistics providers, and contribute to continuous improvement initiatives across the supply chain.

• Manage sales order processing and related supply chain transactions.
• Coordinate domestic and international shipments, logistics activities, and customer deliveries.
• Monitor shipment tracking, inventory movements, and delivery performance.
• Maintain accurate data and records within supply chain systems.
• Support invoicing, compliance, and documentation requirements.
• Partner with logistics providers, warehouses, freight carriers, and internal teams to resolve operational issues.
• Analyze supply chain metrics, inventory levels, and delivery performance.
• Support process improvement, operational excellence, and strategic projects.

Required Qualifications

• Associate degree or equivalent combination of education and experience.
• 2-3 years of experience in supply chain, logistics, customer operations, or related functions.
• Experience working with ERP systems and supply chain processes.
• Strong analytical, organizational, and problem-solving skills.
• Experience with logistics coordination, order management, or inventory support.
• Proficiency with Microsoft Office applications, particularly Excel.
• Strong communication and customer service skills.
• Ability to work effectively in a fast-paced environment.

Preferred Qualifications

• Experience with international shipping, customs, freight, or transportation operations.
• Experience with inventory management, supply planning, or logistics analytics.
• Experience supporting continuous improvement initiatives.
• APICS, Six Sigma, or related supply chain certifications.
• Experience in healthcare, life sciences, manufacturing, or regulated industries.

Benefits

Full-time employees are also eligible for benefits options such as health coverage, life insurance, disability insurance, and 401k benefits.

Diversity and Inclusion

At Advanced Group, our commitment to diversity and inclusion in every part of our organization is crucial to fulfilling our mission and demonstrating our REAL values. Advanced Group is committed to providing employment opportunities without regard to sex, race, color, age, national origin, religion, gender identity or expression, sexual orientation or sexual preference, pregnancy or maternity, genetic information, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Advanced Group complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail].