Order Entry Specialist

inSync Staffing; San Diego (CA); Hybrid; USD 54,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Health savings account

Vision insurance

Flexible spending accounts

Life insurance

Job summary

inSync Staffing is seeking a customer support/order management professional for a 6-month hybrid assignment in San Diego, CA. You will process orders, credits, rebills, and billing adjustments, while supporting regional business requirements.

The ideal candidate has a Bachelor's degree or equivalent, 2+ years in customer support or related fields, and strong communication skills. Proficiency with SAP, Salesforce, and Excel is preferred.

Qualifications

• Bachelor's degree or equivalent work experience.

Responsibilities

• Process customer orders, credits, rebills, billing adjustments, and related review or release transactions.
• Support customer, regional, and country-specific business requirements as assigned.
• Provide inquiry and email support to internal stakeholders and external customers, ensuring requests are addressed promptly, accurately, and professionally within the assigned scope.
• Collaborate cross-functionally to ensure business requirements and timeline commitments are met.
• Proactively communicate issues, risks, roadblocks, and status updates for assigned areas of responsibility to assigned contacts and leaders.
• Manage case assignments and maintain accurate records of customer interactions, inquiries, resolutions, and follow-up activities.
• Action and document validations in SAP ERP system and Excel reports as assigned.
• Exercise sound judgment to identify issues requiring escalation and engage appropriate teams or management to ensure timely resolution.
• Clearly communicate resolutions, recommendations, and next steps to customers and internal partners.
• Apply established policies, procedures, and business practices to make informed decisions and determine appropriate actions.

Skills

Verbal & written communication

Organized & detail-oriented

SAP / ERP / Salesforce experience

Independent & collaborative

Fast-paced / deadline-driven

Education

Bachelor's degree or equivalent

Tools

Salesforce (SFDC)

SAP

Excel

Job description

Hybrid onsite Tuesday's in San Diego, CA 92122

6 month assignment

Responsibilities include, but are not limited to:

• Process customer orders, credits, rebills, billing adjustments, and related review or release transactions.
• Support customer, regional, and country-specific business requirements as assigned.
• Provide inquiry and email support to internal stakeholders and external customers, ensuring requests are addressed promptly, accurately, and professionally within the assigned scope.
• Collaborate cross-functionally to ensure business requirements and timeline commitments are met.
• Proactively communicate issues, risks, roadblocks, and status updates for assigned areas of responsibility to assigned contacts and leaders.
• Manage case assignments and maintain accurate records of customer interactions, inquiries, resolutions, and follow-up activities.
• Action and document validations in SAP ERP system and Excel reports as assigned.
• Exercise sound judgment to identify issues requiring escalation and engage appropriate teams or management to ensure timely resolution.
• Clearly communicate resolutions, recommendations, and next steps to customers and internal partners.
• Apply established policies, procedures, and business practices to make informed decisions and determine appropriate actions.

Note: The responsibilities listed above are intended to describe the general nature and level of work performed by individuals in this position. Responsibilities may change based on business needs.

Education

• Bachelor's degree or equivalent work experience

Skills and Experience

• Minimum of 2 years of experience in customer support, order management, billing adjustment, operations support, or a related field.
• Exceptional verbal and written communication skills.
• Demonstrated ability to communicate information clearly and effectively to diverse audiences.
• Proficiency with Microsoft Office applications and enterprise systems, including CRM and ERP platforms such as Salesforce (SFDC) and SAP.
• Highly organized and detail-oriented, with the ability to manage multiple priorities while maintaining a high level of accuracy and productivity.
• Proven ability to exercise sound judgment, resolve issues independently, and escape matters appropriately when necessary.
• Ability to work independently and collaboratively in a team-oriented environment.
• Experience working in a fast-paced, deadline-driven environment.

Benefits:(employee contribution)

• Health insurance
• Health savings account
• Vision insurance
• Flexible spending accounts
• Life insurance

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act