Order & Billing Specialist - Hybrid (San Diego)

inSync Staffing; San Diego (CA); Hybrid; USD 54,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Health savings account

Vision insurance

Flexible spending accounts

Life insurance

Job summary

inSync Staffing is seeking a customer support/order management professional for a 6-month hybrid assignment in San Diego, CA. You will process orders, credits, rebills, and billing adjustments, while supporting regional business requirements.

The ideal candidate has a Bachelor's degree or equivalent, 2+ years in customer support or related fields, and strong communication skills. Proficiency with SAP, Salesforce, and Excel is preferred.

Qualifications

• Bachelor's degree or equivalent work experience.

Responsibilities

• Process customer orders, credits, rebills, billing adjustments, and related review or release transactions.
• Support customer, regional, and country-specific business requirements as assigned.
• Provide inquiry and email support to internal stakeholders and external customers, ensuring requests are addressed promptly, accurately, and professionally within the assigned scope.
• Collaborate cross-functionally to ensure business requirements and timeline commitments are met.
• Proactively communicate issues, risks, roadblocks, and status updates for assigned areas of responsibility to assigned contacts and leaders.
• Manage case assignments and maintain accurate records of customer interactions, inquiries, resolutions, and follow-up activities.
• Action and document validations in SAP ERP system and Excel reports as assigned.
• Exercise sound judgment to identify issues requiring escalation and engage appropriate teams or management to ensure timely resolution.
• Clearly communicate resolutions, recommendations, and next steps to customers and internal partners.
• Apply established policies, procedures, and business practices to make informed decisions and determine appropriate actions.

Skills

Verbal & written communication

Organized & detail-oriented

SAP / ERP / Salesforce experience

Independent & collaborative

Fast-paced / deadline-driven

Education

Bachelor's degree or equivalent

Tools

Salesforce (SFDC)

SAP

Excel

Job description

inSync Staffing is seeking a customer support/order management professional for a 6-month hybrid assignment in San Diego, CA. You will process orders, credits, rebills, and billing adjustments, while supporting regional business requirements.

The ideal candidate has a Bachelor's degree or equivalent, 2+ years in customer support or related fields, and strong communication skills. Proficiency with SAP, Salesforce, and Excel is preferred.