Order Entry Specialist

Air Distribution Limited; Grandview, Northern (MO, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Ruskin, an Air Distribution Technologies, Inc. company, is seeking an Order Entry Specialist to join our order management team. You will ensure accurate data entry for orders and support post-sale activities including returns and credits.

Responsibilities include processing EDI orders, managing change orders, and coordinating with Account Managers to resolve discrepancies across ERP systems. This role requires attention to detail, teamwork, and strong communication.

Qualifications

• 2+ years of experience in order entry or administrative role in a manufacturing or distribution environment.
• Exceptional attention to detail and accuracy while managing high-volume data entry.
• Excellent verbal and written communication skills for clear interaction with internal teams.
• Collaborative team player comfortable working across departments and adapting to changing priorities.
• Experience with MS Office products, including Power BI and ERP software, such as AS400, MacPac, SAP, or similar.

Responsibilities

• Accuracy by working collaboratively with account managers and other disciplines to ensure the order review process is followed, facilitating accurate collection of order details (part numbers, quantities, pricing, drawing numbers, ETO numbers, schedule dates).
• Speed by processing standard EDI batch orders at established intervals and triaging orders requiring manual intervention.
• Service by managing the change order process with Account Manager to ensure requests are documented and processed.
• Results through utilizing ERP systems to distribute order acknowledgments, credit memos, and invoices.
• Satisfaction by assisting in processing custom orders, express requests, product returns, and warranty replacements.
• Growth by supporting actions to set up new accounts following company procedures.
• Problem solve by reconciling discrepancies between ERP systems (AS400 and MacPac) to ensure invoicing accuracy.

Skills

Attention to detail

Communication skills

MS Office

Team collaboration

Education

High School Diploma or equivalent

Associates or better in Business Administration

Tools

AS400

MacPac

SAP

Job description

Ruskin, an Air Distribution Technologies, Inc. company, is seeking an Order Entry Specialist. The Order Entry Specialist will serve as the data entry component of our order management process, working collaboratively with Account Managers and other disciplines to ensure order accuracy and post-sale functions, such as returned goods and credit requests are managed to the customer’s expectations.

What You'll Do:

• Accuracy by working collaboratively with account managers and other disciplines to ensure the order review process is followed, facilitating accurate collection of order details, including part numbers, quantities, pricing, drawing numbers, ETO numbers, and schedule dates meeting customer expectations.
• Speed by processing standard EDI batch orders at established intervals and performing triage to separate orders requiring manual intervention, working with Account Managers to facilitate necessary engagement with other disciplines to quickly resolve order hangups.
• Service by managing the change order process, in collaboration with Account Manager, to ensure change requests are accurately documented and processed in alignment with internal processes.
• Results through utilizing ERP systems and related applications to facilitate distribution of customer-facing documents such as order acknowledgments, credit memos, and invoices.
• Satisfaction by working with Account Managers to assist in quickly and accurately processing custom orders, express requests, product returns, and warranty replacements.
• Growth through working with Sales and Account Managers in supporting actions required to set up new accounts following company procedures.
• Problem solve by working with IT and other disciplines to reconcile discrepancies between the ERP systems (AS400 and MacPac), to ensure invoicing accuracy among other critical system functions.

What You'll Bring:

• 2+ years of experience in order entry or administrative role in a manufacturing or distribution environment.
• Exceptional attention to detail and accuracy while managing high-volume data entry.
• Excellent verbal and written communication skills for clear interaction with internal teams.
• Collaborative team player comfortable working across departments and adapting to changing priorities.
• Experience with MS Office products, including Power Bi and ERP software, such as AS400, MacPac, SAP, or similar.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee is frequently required to climb or balance. The employee must regularly lift and /or move up to 10 pounds, occasionally lift and/or move up to 25 pounds and occasionally lift and/or move up to 75 pounds.

Travel Required

No .

Qualifications

Education

Required

High School or better.

Preferred

Associates or better in Business Administration or related field.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.