Order Entry & Customer Success Specialist

API International; Tualatin (OR); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Long-term disability

401k with match

Paid time off

Paid holidays

FSA & life insurance

Job summary

API International, a Portland-area manufacturer and engineering solutions provider since 1979, seeks an Order Entry Representative to streamline sales orders and customer communications. You will input orders, track status, and support the sales team with accurate, timely information—ensuring smooth order processing and customer satisfaction.

Ideal candidates have 2 years in data entry or admin roles, strong attention to detail, and proficiency with MS Office and ERP/CRM tools.

Qualifications

• High School Diploma or equivalent.
• 2 years of experience in data entry, sales support, customer service, or administrative roles.
• Knowledge of API sales and customer service processes and tools.
• Product technical knowledge.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Strong attention to detail and accuracy in data entry.
• Ability to listen to customer needs and formulate solutions, proposals, and quotes.
• Strong analytical and negotiation skills.
• Proficiency with MS Office, Outlook, ERP, CRM, and MRP.

Responsibilities

• Receive and process customer purchase orders.
• Inputs orders into current ERP system with extreme accuracy.
• Effectively manage technology to process orders, track orders, record prices, schedule delivery dates, confirm inventory status, and maintain customer information and other data related to each transaction.
• Confirm orders, update ship dates, and notify sales/customers of any backorder(s) or delivery delays.
• Researches and resolves order errors and updates the system.
• Prepares order-related/shipping documentation.
• Other duties as assigned.

Skills

Data entry

Sales support

Customer service

Administrative roles

Attention to detail

Multitasking

Negotiation

Education

High School Diploma or equivalent

Bachelor's degree preferred

Tools

MS Office

Outlook

ERP

CRM

MRP

Job description

API International, a Portland-area manufacturer and engineering solutions provider since 1979, seeks an Order Entry Representative to streamline sales orders and customer communications. You will input orders, track status, and support the sales team with accurate, timely information—ensuring smooth order processing and customer satisfaction.

Ideal candidates have 2 years in data entry or admin roles, strong attention to detail, and proficiency with MS Office and ERP/CRM tools.