Customer Success & Data Entry Specialist

JOST International; Grand Haven (MI); On-site; USD 36,000 - 54,000; Full time

Job summary

JOST International is seeking a Customer Service & Data Entry Specialist to manage orders, communicate with customers, and support sales teams. The role emphasizes accurate ERP data entry, timely invoicing, and clear internal/external communication.

The position requires at least 3 years of related experience and a business-related degree, with strong attention to detail and proficiency in SAP and Microsoft Office. Teamwork and multi-tasking are essential in a fast-paced office environment.

Qualifications

• Minimum of 3 years of on-the-job experience or equivalent in prior work history.
• Completion of college education in a business related field.
• High level of attention to detail and accuracy.
• Ability to learn the current JOST ERP system (SAP).
• Solid working knowledge in Microsoft Office; Excel, Word and Outlook.
• Excellent communication, verbal, written and interpersonal skills.
• Ability to take direction and work independently but also as part of a highly effective team.
• Capable of working in a fast-paced office environment with successful multi-tasking and the ability to handle multiple projects at various stages of completion, successfully and timely.
• Highly dependable, motivated and self-driven with a high level of attention to detail and accuracy in work.
• Ability to gain knowledge of company products, company quality and safety procedures and the JOST International Basic Processes.

Responsibilities

• Customer service focused to include phone calls, emails and related from initial contact for order and/or order inquiry to customer’s receipt of product.
• Accurate order entry into the ERP system using established processes verifying part information is accurate, order agrees with pricing schedules and/or quotes for all domestic and international sales to customers and as required for accurate and appropriate shipping lead time, dates for production planning and manufacturing purposes.
• Notifies management timely of order issues providing detailed and proactive information.
• Maintain the flow of incoming EDI orders and correct any and all errors that may occur.
• Accurate invoicing inside of our ERP system for JOST International. Some customers will require this information be duplicated on their portal to help ensure timely payment.
• Provide sales quotations to customers using predefined guidelines, under the direction of the Inside Sales Manager.
• Provides essential communication and feedback to JOST Inside and Outside Sales team staff members.
• Correct logistics as related to sales orders, to include routings, carriers and related.
• Forwards warranty issue communication to appropriate Management staff in timely manner.
• Supports the JOST International Outside Sales Staff.
• Other tasks as assigned by management.

Skills

Customer service

Data entry

Communication

Attention to detail

Teamwork

Education

College education in business

Tools

SAP

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

JOST International is seeking a Customer Service & Data Entry Specialist to manage orders, communicate with customers, and support sales teams. The role emphasizes accurate ERP data entry, timely invoicing, and clear internal/external communication.

The position requires at least 3 years of related experience and a business-related degree, with strong attention to detail and proficiency in SAP and Microsoft Office. Teamwork and multi-tasking are essential in a fast-paced office environment.