Order Entry & Customer Service Specialist

RelaDyne LLC; Houston (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

RelaDyne LLC in Houston, TX is seeking an Order Entry Representative to process orders, respond to customer inquiries, and coordinate service and delivery needs. You will work with sales and dispatch to ensure accurate orders and timely fulfillment, while maintaining detailed notes and professional communication.

The role requires high-volume data entry, strong phone skills, and proficiency in Microsoft Office.

Qualifications

• Must reside within a reasonable commuting distance of the Houston, TX location.
• Must be willing to work weekends and holidays as needed.
• Minimum of one year of experience in a high-volume data entry and customer service environment.
• Minimum of one year of recent phone experience communicating with customers in a corporate environment.
• Proficiency in Microsoft Office applications, including Excel, Outlook, and Word.
• Ability to type at least 30 words per minute (WPM).
• Strong verbal and written communication skills, including the ability to accurately repeat and confirm information with customers.
• Excellent organizational skills and attention to detail, with the ability to multitask, prioritize responsibilities, and meet deadlines.
• Strong problem-solving skills and the ability to adapt to changing priorities.
• Ability to work effectively with coworkers and management in a team-oriented environment.
• Professional demeanor and strong interpersonal skills.
• Willingness to accept constructive feedback and learn new processes.
• Ability to thrive in a fast-paced environment while maintaining a positive and professional attitude.

Responsibilities

• Create and enter sales orders for fuel, tanks, services, and special projects, ensuring accuracy and maintaining detailed notes.
• Answer incoming phone calls and respond to customer inquiries professionally and efficiently.
• Coordinate customer deliveries with other terminals to help ensure timely service.
• Communicate with sales representatives and dispatchers regarding customer requirements and delivery needs.
• Perform other related duties as assigned by management.

Skills

Customer service

Data entry

Phone communications

Multitasking

Attention to detail

Tools

SAP

MS Office

Job description

RelaDyne LLC in Houston, TX is seeking an Order Entry Representative to process orders, respond to customer inquiries, and coordinate service and delivery needs. You will work with sales and dispatch to ensure accurate orders and timely fulfillment, while maintaining detailed notes and professional communication.

The role requires high-volume data entry, strong phone skills, and proficiency in Microsoft Office.