Customer Service Representative

Express Employment Professionals - Cincinnati East; Plymouth (MI); On-site; USD 21,000 - 26,000; Full time

Job summary

Express Employment Professionals - Cincinnati East in Plymouth, MI is seeking a Customer Service Representative to serve as the primary contact for key customer accounts and ensure exceptional service across orders and deliveries.

The role involves managing orders, pricing, shipments, and account portals, collaborating with sales, and supporting analytics to track performance in a fast-paced manufacturing environment. Contract-to-hire position with standard daytime hours.

Qualifications

• Strong Microsoft Word, Excel, and Outlook skills.
• Excellent communication and customer service abilities.
• Highly organized and able to manage multiple priorities.
• Comfortable working in a fast-paced, high-energy environment.
• Manufacturing or industrial industry knowledge preferred.
• Strong analytical and problem-solving skills.
• Team player willing to support other customer service functions as needed.

Responsibilities

• Manage customer orders, pricing, deliveries, and schedule changes
• Serve as the main contact for assigned accounts
• Resolve issues involving pricing, shipping, packaging, credits, claims, and deliveries
• Support quote requests and order processing workflows
• Coordinate with sales teams to ensure customer satisfaction
• Interface with customer websites and account portals
• Assist with account analytics and performance tracking

Skills

Customer service

Communication

Organizational skills

Multi-tasking

Problem-solving

Team player

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Plymouth, MI | Monday-Friday | 8:00 AM - 5:00 PM | Contract-to-Hire

Are you a customer-focused professional who thrives in a fast-paced manufacturing environment? We're seeking a Customer Service Representative to serve as the primary point of contact for key customer accounts and ensure exceptional service every step of the way.

What You'll Do:

• Manage customer orders, pricing, deliveries, and schedule changes
• Serve as the main contact for assigned accounts
• Resolve issues involving pricing, shipping, packaging, credits, claims, and deliveries
• Support quote requests and order processing workflows
• Coordinate with sales teams to ensure customer satisfaction
• Interface with customer websites and account portals
• Assist with account analytics and performance tracking

What We're Looking For:

• Strong Microsoft Word, Excel, and Outlook skills
• Excellent communication and customer service abilities
• Highly organized and able to manage multiple priorities
• Comfortable working in a fast-paced, high-energy environment
• Manufacturing or industrial industry knowledge preferred
• Strong analytical and problem-solving skills
• Team player willing to support other customer service functions as needed