Order Entry Administrator

Aston Carter; Austin (TX); Sur place; USD 28 000 - 41 000; Temps partiel

Avantages offerts par ce poste

Medical, dental & vision

401(k) Retirement Plan

Paid time off

Accommodation where available

Résumé du poste

Aston Carter is hiring for an Order Entry Administrator / Helpdesk Specialist in Austin, TX. This part-time, on-site role supports users across enterprise desktop technologies, Office 365, and order-related systems.

You’ll document issues, assist with incident management, and work closely with IT and operations teams. The ideal candidate has a technical background, strong customer service, and proven data-entry accuracy.

Qualifications

• Technical degree or equivalent work experience with certifications.
• 5+ years desktop technology and user support in a technical enterprise.
• Proven history troubleshooting Microsoft and Apple desktop tech.
• Experience with Office 365 and desktop application support.

Responsabilités

• Provide frontline technical support for Microsoft and Apple desktops.
• Perform accurate data entry and order-related administration across systems.
• Document incidents and resolutions with clear, consistent notes.
• Collaborate with team members to resolve complex technical issues.
• Escalate network connectivity issues when appropriate.
• Use ITIL-aligned practices to improve service delivery.

Connaissances

Technical troubleshooting

Desktop support

Customer service

Data entry accuracy

Ticketing & documentation

Communication skills

Team collaboration

Networking basics

Formation

Technical degree or equivalent

Outils

Microsoft System Center

Active Directory

Jira

Service Desk

Confluence

Description du poste

Job Title: Order Entry Administrator / Helpdesk Specialist

Job Description

The Order Entry Administrator / Helpdesk Specialist provides front-line technical support while accurately handling data entry and order-related tasks in a fast-paced environment. This role suits someone with a technical and inquisitive nature, a strong sense of teamwork, and a genuine desire to help resolve problems. You will work directly with users to troubleshoot desktop technologies, document issues and resolutions, and operate within multiple systems, all while maintaining a strong customer service orientation and sense of urgency.

Responsibilities

• Provide technical support for Microsoft and Apple desktop technologies, ensuring timely resolution of user issues in an enterprise environment.
• Deliver high-quality desktop application support, including Office 365 and other standard productivity tools.
• Perform accurate and efficient data entry and order-related administration within multiple systems.
• Develop, maintain, and adhere to desktop standards, including automated image desktop configurations.
• Use strong documentation skills to record incidents, troubleshooting steps, and resolutions clearly and consistently.
• Communicate effectively with users and stakeholders at all levels of the organization, providing clear explanations and guidance.
• Collaborate closely with team members, demonstrating a strong teamwork style and behavior to resolve complex technical problems.
• Utilize working knowledge of networks to assist in diagnosing and escalating connectivity and access issues when appropriate.
• Operate comfortably within multiple systems and tools, switching between tasks and platforms as needed in a fast-paced environment.
• Apply ITIL-aligned practices where appropriate to improve service delivery and incident management.
• Leverage preferred tools such as Microsoft System Center, Active Directory, Atlassian Jira, Service Desk, and Confluence to manage tickets, changes, and documentation when available.
• Act as a self-starter by proactively identifying recurring issues, suggesting improvements, and following through on action items.
• Support occasional work outside normal business hours when required to meet operational needs or resolve urgent issues.
• Safely lift, carry, push, and pull objects up to 40 pounds as needed in the course of daily duties within the manufacturing setting.

Essential Skills

• Degree in a technical field or equivalent work experience and applicable certifications.
• 5+ years of desktop technology and user support experience in a technical enterprise environment.
• Strong, successful history supporting and troubleshooting Microsoft desktop technologies.
• Strong, successful history supporting and troubleshooting Apple desktop technologies.
• Proven experience in desktop applications support, including Office 365.
• Demonstrated experience in developing desktop standards and implementing automated image desktop configurations.
• Working knowledge of network concepts and basic network troubleshooting.
• Ability to effectively communicate and influence at all levels of management.
• Strong verbal and written communication skills.
• Customer service orientation with a strong sense of urgency.
• Comfort working in a fast-paced environment and switching between multiple systems.
• Strong teamwork style and collaborative behavior.
• High level of accuracy and attention to detail in data entry and documentation.
• Self-starter with the ability to work independently and take initiative.

Additional Skills & Qualifications

• ITIL Foundations certification preferred.
• Experience with Microsoft System Center and Active Directory management preferred.
• Experience with Atlassian Jira, Service Desk, and Confluence preferred.
• Prior experience working in or supporting a manufacturing environment is beneficial.
• Interest in innovative technologies, such as advanced electric motors and their applications in HVAC systems and electric vehicles.

Work Environment

This is a part-time, on-site role based in a manufacturing setting. You will work directly in the facility, using desktop technologies and standard enterprise tools to support users and maintain systems. The environment is fast-paced and may occasionally require work outside normal business hours to address urgent issues or operational needs. The role involves some physical activity, including the ability to lift, carry, push, and pull objects weighing up to 40 pounds. You will be part of a collaborative culture focused on innovation in electric motor technology, where teamwork, clear communication, and a strong customer service mindset are highly valued.

Job Type & Location

This is a Contract position based out of Austin, TX.

Pay And Benefits

The pay range for this position is $20.00 - $30.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Austin, TX.

Application Deadline

This position is anticipated to close on Nov 10, 2026.

Workplace Type

This is a fully onsite position in Austin,TX.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500.

We are proud to be a ClearlyRated Best of Staffing Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.