Order & Customer Success Specialist (Contract)

Wysocki Famili Farms; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

Wysocki Family Farms is seeking a Customer Service Representative to support the Sales team by managing orders, invoicing, and customer communications. The role partners with Account Managers and internal departments to ensure seamless order entry through delivery and billing.

The ideal candidate has a post-secondary degree or equivalent, at least two years in customer service or sales, and strong Microsoft Office skills.

Qualifications

• Post-secondary degree or equivalent is required.
• Two years of customer service or sales experience.
• Proficiency with Microsoft Office applications.

Responsibilities

• Process customer orders and assist sales to maximize annual revenue.
• Enter orders from multiple channels and coordinate inventory to meet specs.
• Act as liaison between customers and internal teams to ensure timely delivery and invoicing.
• Monitor orders from entry to receipt and address bottlenecks to protect on-time delivery.
• Collaborate with the Director of Sales on operating-plan changes.
• Track product quality data and manage potato inventory and carrier timing.
• Communicate clearly with customers and stakeholders in writing and verbally.
• Assist with accounts receivable and collections processes as needed.
• Prepare and distribute sales reports and maintain organized records.
• Support department goals with flexible teamwork and adherence to core values.

Skills

Customer service experience

Sales experience

Education

Post-secondary degree or equivalent

Tools

Microsoft Office

Job description

Wysocki Family Farms is seeking a Customer Service Representative to support the Sales team by managing orders, invoicing, and customer communications. The role partners with Account Managers and internal departments to ensure seamless order entry through delivery and billing.

The ideal candidate has a post-secondary degree or equivalent, at least two years in customer service or sales, and strong Microsoft Office skills.