Customer Service Representative

Precision Castparts; Tukwila (WA); On-site; USD 40,000 - 60,000; Full time

Job summary

Precision Castparts in Tukwila, WA seeks a Customer Service Representative to manage quote and order entry in the Epicor ERP system, working closely with Account Managers to ensure fast, accurate processing.

You will support cross‑functional teams, maintain data integrity, and participate in training programs including Epicor entry, SOX, and QA initiatives.

Detail orientation and strong communication are essential to meet deadlines and customer expectations.

Qualifications

• College degree or 3 years equivalent work experience.
• Proficient MS Office and data entry skills.
• Attention to detail and accuracy.

Responsibilities

• Quote and order entry in Epicor ERP.
• Maintain high efficiency and accuracy in daily workload.
• Elevate issues to Account Manager and Sales Management as needed.
• Communicate with customers as workloads permit.
• Collaborate with Production and Engineering departments as required.
• Review and follow work instructions.
• Participate in ongoing training activities.
• Perform other duties as assigned.

Skills

Detail-oriented

Communication skills

Organizational skills

Planning skills

Education

College degree or 3 years equivalent work experience

Tools

Epicor ERP

MS Office

Job description

Position Summary

Customer Service Reps are the primary resource for quote and order entry in the ERP system. They work very closely with the Account Managers and Business Development Managers to ensure information is processed quickly and accurately.

Core Competencies Required for this Position

• Detailed, focused with good communication, organizational, and planning skills.
• Ability to prioritize and understand sense of urgency for appropriate issues.

Primary Responsibilities

• Support customer base as assigned with quote and order entry in Epicor ERP system.
• Maintain a high level of efficiency, including quality and quantity in daily workload.
• Ability to elevate issues to Account Manager and Sales Management as necessary.
• Some communication with the customer as necessary, amount is dependent upon platform and workload.
• Some communication with other departments, including Production and Engineering, required.
• Review and knowledge of appropriate work instructions.
• Attendance in ongoing training activities.
• Other job duties as assigned.

Minimum Education Or Experience

• College degree or 3 years equivalent work experience.
• Good MS Office and data entry skills.
• Attention to detail

Internal Training

• Epicor Quote and Sales Order Entry
• SOX Training
• PCC Corporate Safety Training
• PCC Cardinal Rules of Quality Training
• Annual QA Awareness Training covering:
• Employee Guidebook
• Level I Quality Manual
• Level II Quality Procedures
• Level III Work Instructions in the Inside Sales Work Instruction binder