Customer Success & Order Coordinator (Onsite)

PSG, a Dover company; Boca Raton (FL); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

401(k) plan with employer contrib.

Medical/Dental/Vision insurance

Paid time off & holidays

Tuition assistance

Job summary

PSG, a Dover company, is seeking a Customer Support specialist to assist Outside Sales Leaders and provide top-tier service to internal and external customers. You will manage orders, communicate ship details, and resolve issues across PSG brands in a fast-paced environment.

The role emphasizes effective communication of terms and policies, collaboration with internal teams, and ongoing process improvements. Onsite work arrangement and potential bonus eligibility are noted in the posting.

Qualifications

• Associate degree in Sales, Business or related field.
• 3+ years of successful customer service experience or equivalent.
• Willingness to travel as required.

Responsibilities

• Execute order management from inbound inquiry through shipment.
• Handle inbound calls and emails, convert to leads and orders.
• Coordinate with Outside Sales Leaders and Management.
• Clearly communicate PSG terms and policies to customers.
• Support continuous improvement and cross‑functional collaboration.

Skills

Customer service

Communication

CRM software

ERP software

MS Office

Education

Associate degree in Sales/Business or related field

Advanced degree (preferred)

Tools

ERP software

CRM software

Microsoft Office

Job description

PSG, a Dover company, is seeking a Customer Support specialist to assist Outside Sales Leaders and provide top-tier service to internal and external customers. You will manage orders, communicate ship details, and resolve issues across PSG brands in a fast-paced environment.

The role emphasizes effective communication of terms and policies, collaboration with internal teams, and ongoing process improvements. Onsite work arrangement and potential bonus eligibility are noted in the posting.