Order & Customer Success Specialist

Colder Products Company; Arden Hills (MN); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health & Wellness: Medical, Dental, V"

Job summary

Colder Products Company (CPC) in Minnesota is seeking a detail-oriented Customer Service Specialist to support order processing, quotes, and communications. You will work with Oracle ERP, ESKER OCR, and CRM tools to ensure accurate data and timely order fulfillment.

You may travel up to 5% to support business objectives, and you will be part of a team that values accuracy, collaboration, and responsive service.

Qualifications

• 2+ years of experience in customer service.
• 70 WPM typing with 99% accuracy.
• Strong attention to detail.
• This role may require up to 5% travel.

Responsibilities

• Process customer POs including pricing, ship-to/bill-to, quantities in Oracle ERP.
• Update customer quotes in Oracle ERP and maintain accuracy.
• Ensure correct email contacts for order acknowledgements, packing slips, and invoices.
• Coordinate with CPC Specialist and Supply Chain for accurate shipping dates.
• Handle credits, debits, and RMAs in Oracle ERP and CRM systems.
• Enter and resolve order entry complaints in the CRM system.
• Collaborate on process improvements with shared services.
• Manage multiple shared inbound email inboxes and assist internal/external customers.

Tools

Oracle ERP

ESKER OCR

Microsoft CRM

Job description

Colder Products Company (CPC) in Minnesota is seeking a detail-oriented Customer Service Specialist to support order processing, quotes, and communications. You will work with Oracle ERP, ESKER OCR, and CRM tools to ensure accurate data and timely order fulfillment.

You may travel up to 5% to support business objectives, and you will be part of a team that values accuracy, collaboration, and responsive service.