Customer Service Representative - Order Entry

CPC - Colder Products Company; Arden Hills (MN); On-site; USD 22,000 - 30,000; Full time

Job summary

CPC - Colder Products Company in Minnesota is seeking a Customer Service Representative I to be at the forefront of order processing and client support. You will review orders, process in Oracle ERP and ESKER OCR, and collaborate with Supply Chain to ensure accurate shipping and timely responses to customers.

The role emphasizes strong data entry (70 WPM), attention to detail, and a customer-first mindset. Travel up to 5% may be required as business needs arise.

Qualifications

• 2+ years of customer service experience.
• Type at least 70 WPM with 99% accuracy.
• This role may require up to 5% travel.

Responsibilities

• Review incoming customer orders for pricing, dates, addresses, CPC part numbers, and quantities.
• Process orders in ESKER OCR and Oracle ERP accurately.
• Create and update quotes in Oracle ERP.
• Ensure email contacts for orders, pack slips, and invoices are accurate.
• Collaborate with CPC Specialist and Supply Chain for accurate shipping dates.
• Process credits, debits, and RMAs in CRM and Oracle ERP.
• Log order-entry complaints in CRM and resolve.
• Collaborate with shared services on process improvements.
• Manage multiple shared email inboxes.
• Partner with CPC Specialist to deliver exceptional service.
• Perform other duties as assigned.

Skills

Typing 70 WPM

Attention to detail

Customer service experience

Travel up to 5%

Tools

Oracle ERP

ESKER OCR

Microsoft CRM

Job description

Who We Are

At CPC (Colder Products Company), we’re not just connecting fluid lines – we’re connecting people, ideas, and possibilities. For nearly 50 years, we’ve been engineering cutting-edge fluid connection technologies that power industries from biopharmaceutical, thermal management (liquid cooling of electronics), medical, industrial, and chemical handling markets.

But what sets us apart? Our people. We’re a team of problem-solvers, innovators, and forward‑thinkers who thrive in a culture that values collaboration, creativity, and continuous improvement. Headquartered in Minneapolis/St. Paul, with over 700 employees in 14 countries, we’re growing fast, and we want you to grow with us!

Your Role

Are you ready to make an impact and work with a company that values your expertise, ideas, and career growth? As our next Customer Service Representative I, you’ll be at the forefront of shaping our organization’s success. This isn’t just a job – it’s a career move where you’ll thrive, learn, and enjoy coming to work.

• Perform contract review on incoming customer purchase orders, to include: pricing, ship dates, bill-to and ship-to addresses, valid CPC part numbers and order quantities
• Accurate processing of new and updated customer purchase orders in ESKER optical character recognition program and Oracle ERP System
• Create and update customer quotes in Oracle ERP System
• Ensure accurate email contacts are entered for sales order acknowledgements, packing slips and invoices
• Work collaboratively with the CPC Specialist and Supply Chain to provide customers with accurate shipping dates throughout the order cycle
• Process incoming credits, debits, and RMAs accurately and timely utilizing Microsoft CRM and Oracle ERP System
• Input order entry complaints into CRM Microsoft system and process to completion
• Collaborate with shared services on improvement processes
• Manage multiple shared incoming email inboxes
• Partner with CPC Specialist to provide exceptional service to internal and external customers
• Performs other job duties as assigned to meet business needs

Qualifications

Basic Requirements

• 2+ years of experience in customer service
• Type at minimum 70 WPM with 99% accuracy
• Strong attention to detail
• This role may require up to 5% travel. Candidates should be comfortable with occasional travel as needed to support business objectives.

Preferred Skills

• 5+ years of experience in customer service
• 2+ years of Oracle experience

Why