Customer Service Representative

Colder Products Company; Arden Hills (MN); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health & Wellness: Medical, Dental, V"

Job summary

Colder Products Company (CPC) in Minnesota is seeking a detail-oriented Customer Service Specialist to support order processing, quotes, and communications. You will work with Oracle ERP, ESKER OCR, and CRM tools to ensure accurate data and timely order fulfillment.

You may travel up to 5% to support business objectives, and you will be part of a team that values accuracy, collaboration, and responsive service.

Qualifications

• 2+ years of experience in customer service.
• 70 WPM typing with 99% accuracy.
• Strong attention to detail.
• This role may require up to 5% travel.

Responsibilities

• Process customer POs including pricing, ship-to/bill-to, quantities in Oracle ERP.
• Update customer quotes in Oracle ERP and maintain accuracy.
• Ensure correct email contacts for order acknowledgements, packing slips, and invoices.
• Coordinate with CPC Specialist and Supply Chain for accurate shipping dates.
• Handle credits, debits, and RMAs in Oracle ERP and CRM systems.
• Enter and resolve order entry complaints in the CRM system.
• Collaborate on process improvements with shared services.
• Manage multiple shared inbound email inboxes and assist internal/external customers.

Tools

Oracle ERP

ESKER OCR

Microsoft CRM

Job description

Who We Are At CPC (Colder Products Company), we’re not just connecting fluid lines – we’re connecting people, ideas, and possibilities. For nearly 50 years, we’ve been engineering cutting-edge fluid connection technologies that power industries from biopharmaceutical, thermal management (liquid cooling of electronics), medical, industrial, and chemical handling markets. But what sets us apart? Our people. We’re a team of problem‑solvers, innovators, and forward‑thinkers who thrive in a culture that values collaboration, creativity, and continuous improvement. Headquartered in Minneapolis/St. Paul, with over 700 employees in 14 countries, we’re growing fast, and we want you to grow with us!

Your Role

Are you ready to make an impact and work with a company that values your expertise, ideas, and career growth? You’ll be at the forefront of shaping our organization’s success. This isn’t just a job – it’s a career move where you’ll thrive, learn, and enjoy coming to work.

Responsibilities

• Perform contract review on incoming customer purchase orders, to include: pricing, ship dates, bill‑to and ship‑to addresses, valid CPC part numbers and order quantities
• Accurate processing of new and updated customer purchase orders in ESKER optical character recognition program and Oracle ERP System
• Create and update customer quotes in Oracle ERP System
• Ensure accurate email contacts are entered for sales order acknowledgements, packing slips and invoices
• Work collaboratively with the CPC Specialist and Supply Chain to provide customers with accurate shipping dates throughout the order cycle
• Process incoming credits, debits, and RMAs accurately and timely utilizing Microsoft CRM and Oracle ERP System
• Input order entry complaints into CRM Microsoft system and process to completion
• Collaborate with shared services on improvement processes
• Manage multiple shared incoming email inboxes
• Partner with CPC Specialist to provide exceptional service to internal and external customers
• Performs other job duties as assigned to meet business needs.

Qualifications

Basic Requirements:

• 2+ years of experience in customer service
• Type at minimum 70 WPM with 99% accuracy
• Strong attention to detail
• This role may require up to 5% travel. Candidates should be comfortable with occasional travel as needed to support business objectives.

Preferred Skills:

• 5+ years of experience in customer service
• 2+ years of Oracle experience

Why You’ll Love Working Here

Our Culture At CPC, our people aren’t just employees, they’re the driving force behind our success. We’ve built a culture rooted in respect, collaboration, and integrity, where every voice matters, and innovation thrives. It’s not just us saying it; CPC has been recognized as a Top Workplace 6x in the past 7 years, because we genuinely care about our employees’ growth, well‑being, and success. This isn’t just a workplace; it’s a community where you’ll feel valued, empowered, and inspired to do your best work every day.

Growth & Development

We invest in you. Whether you’re looking to expand your skills, take on new challenges, or advance your career, we’re here to support you. We offer:

• Mentorship, hands‑on training, and career development opportunities to help you reach your full potential.
• Tuition Assistance to support continued education, plus scholarship programs for children of eligible employees.
• A Co‑Op and intern program in partnership with several universities for hands‑on industry experience.
• Recognition programs that celebrate your contributions, from employee loyalty awards to peer‑to‑peer recognition. Because when you succeed, we all succeed.

Work/Life Balance

We get it – work is important, but so is life outside of it. That’s why CPC ensures you have the time and flexibility to live, recharge, and give back. Our programs include:

• Multiple paid‑time off programs, including vacation, sick time, company‑paid holidays, bereavement leave, and paid volunteer time to support causes you care about.
• Paid Parental Leave so you can focus on what matters most.
• Wellness support, including access to in‑person and online advisors for mental, financial, and overall well‑being. We believe that a balanced, fulfilled team creates the best workplace.

Benefits & Compensation

At CPC, we offer a comprehensive benefits package designed to support your health, financial security, and overall well‑being, including but not limited to:

• Health & Wellness: Comprehensive Medical, Dental, Vision coverage starting day one for you and your family.
• Health Savings Account (HSA) contributions for eligible plans.
• Company‑paid Long‑Term & Short‑Term Disability and Life Insurance for added security.
• Onsite gym & wellness programs to help stay active and healthy.
• 401k plan with automatic employer contributions starting on day one, plus profit‑sharing to invest in your future.
• Referral bonuses – get rewarded for connecting talented friends and family to CPC job openings.

Pay Range: $22.00– $25.00/hour This range is the pay scale for this role in Minnesota. Individual compensation is based on skills, experience, and qualifications related to this position.

Bonus Eligibility: No

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.