Order & Customer Experience Specialist

Miratechcorp; Tulsa (OK); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Annual Bonus Program

$350 Annual Wellness Credit

Flexible Spending Account (FSA)

401k with match up to 5%

Life insurance

Disability insurance

5 days paid sick leave annually

15 days PTO annually

Job summary

MIRATECH in Tulsa, OK is seeking a dedicated Customer Service Representative to provide exceptional service, assist with order management, and resolve inquiries. You will input orders, coordinate with departments, monitor status, and support post-PO tasks to keep customer orders on track.

Ideal candidates have strong communication, organizational skills, and experience with MS Office and CRM systems. Manufacturing/ OEM familiarity is a plus, with a focus on accuracy and teamwork in a high-paced

Qualifications

• Previous experience in a customer service role or related field preferred.
• Strong communication skills, both verbal and written.
• Excellent organizational skills with the ability to multitask and prioritize effectively.
• Proficiency in MS Office Suite and CRM software.
• Detail-oriented with a commitment to accuracy.
• Ability to work independently and as part of a team in a fast-paced environment.
• Knowledge of inventory management systems is a plus.

Responsibilities

• Accurately input customer orders into the system.
• Coordinate with various departments to ensure timely order fulfillment.
• Monitor order status and provide updates to customers as needed.
• Facilitate the approval process for PO drawings.
• Assist in setting up stock codes as per customer requirements.
• Handle post-PO maintenance tasks such as marking orders as won in Catalyzer/Maximyzer.
• Address customer inquiries and requests promptly and professionally.
• Process expedited requests to meet urgent customer needs.
• Notify customers promptly of any delays in order fulfillment and provide alternative solutions where applicable.
• Provide operational support for schedule changes, ensuring minimal disruption to customer orders.
• Maintain organized customer files and documentation for efficient record-keeping.
• Handle credit card processing securely and efficiently.
• Manage returns, RMAs (Return Merchandise Authorizations), and issue credit notes as necessary.
• Ensure timely resolution of quality-related issues to maintain customer satisfaction.

Skills

Strong communication

Organizational skills

MS Office Suite

CRM software

Detail-oriented

Teamwork

Tools

MS Office Suite

CRM software

Syspro

Salesforce CRM

Esker

Job description

MIRATECH in Tulsa, OK is seeking a dedicated Customer Service Representative to provide exceptional service, assist with order management, and resolve inquiries. You will input orders, coordinate with departments, monitor status, and support post-PO tasks to keep customer orders on track.

Ideal candidates have strong communication, organizational skills, and experience with MS Office and CRM systems. Manufacturing/ OEM familiarity is a plus, with a focus on accuracy and teamwork in a high-paced