Inside Sales Representative

Miratechcorp; Tulsa (OK); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Annual Bonus Program

Wellness Credit

FSA

401k match

Life Insurance

Disability Insurance

Paid sick leave

Paid time off

Job summary

MIRATECH in Tulsa, Oklahoma seeks an Inside Sales professional to support direct and independent sales channels. You will collaborate with Sales, Engineering, Accounting, Project Management and Operations to drive customer engagement and revenue.

You will provide sales support, handle inbound inquiries, develop product knowledge, make outbound calls, manage accounts, generate proposals, maintain CRM data, and coordinate presentations for outside sales teams, with travel as needed.

Qualifications

• Bachelor's degree or 3+ years of related experience.
• Customer service and/or sales experience required.
• CRM/ERP experience; Syspro is a plus.
• Excellent written and verbal communication skills.
• Driven to meet targets and customer satisfaction.
• Ability to prioritize and work independently.
• Detail-oriented with ability to multi-task.
• Additional language skills are a plus.
• Proficient in MS Office (Outlook, Excel, Word).

Responsibilities

• Provide sales support to improve outside sales effectiveness.
• Support inbound inquiries via calls and web requests.
• Develop product knowledge through training and territory coverage.
• Make outbound calls to grow relationships.
• Manage in-house account relationships and sales.
• Respond to requests, generate proposals, and maintain CRM data.
• Coordinate with Engineering, Operations, Sales and Customers.
• Input call notes and account history in CRM.
• Assist with coordinating presentations for outside sales reps.
• Communicate and follow up on sales leads with RSMs and channels.
• Handle customer and product complaints with Quality team.
• Travel with outside sales for training.
• Other duties as assigned.

Skills

Customer service

Sales skills

CRM usage

ERP familiarity

MS Office

Communication

Detail oriented

Independence

Multitasking

Languages

Education

Bachelor's Degree or 3+ years experience

Tools

CRM systems

ERP systems

Syspro

Job description

Located in: Tulsa, Oklahoma

Reports to: Inside Sales Manager

Collaborates with: Sales, Engineering, Accounting, Project Management, Operations

Primary Responsibility:

To support MIRATECH's direct and independent sales channels.

What You'll Do:

• Provide sales support to improve the effectiveness of MIRATECH's outside sales personnel - both staff and independent sales agents
• Provide customer service for inbound inquiries/transactions through calls and internet requests
• Develop detailed working knowledge of MIRATECH's products, markets and customers through training and territory sales coverages.
• Make outbound calls to new and existing customers to grow and develop relationships
• Manage in-house account relationships and sales
• Respond to customer and regional sales managers' requests, generate proposals, CRM database maintenance, document management, track order status and generate reports
• Liaison between Engineering, Operations, Sales, Accounting and Customers
• Regularly input call notes and other important account information in CRM system to track customer contact history
• Assist with coordinating presentations for outside sales, reps and customers
• Communicate and follow-up on sales leads with customers, RSMs, and sales channels
• Manage customer and product complaints to Quality team
• Travel as needed with outside sales for ongoing training/development
• Other duties as assigned

What Qualifies You:

• Bachelor's Degree required or equivalent work experience of 3+ years
• Previous customer service and/or sales skills required
• Experience with the use of CRM, ERP or other large database systems preferred; Syspro experience is a plus
• Excellent written and verbal communication and interpersonal skills
• Drive to meet and exceed performance targets and customer satisfaction levels
• Ability to establish priorities and work independently
• Must be detail-oriented and have ability to multi-task
• Additional language skills are a plus
• Proficient in MS Office applications (Outlook, Teams, Sharepoint, Word, Excel, PowerPoint)

What's in it for You:

• Health, Dental & Vision Insurance
• Annual Bonus Program
• $350 Annual Wellness Credit
• Flexible Spending Account (FSA)
• 401k with match up to 5%
• Life insurance
• Disability insurance
• 5 days of paid sick leave annually (prorated based on start date)
• 15 days PTO annually (prorated based on start date)

Equal Opportunity:

MIRATECH is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regards to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation or preference, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations.