Customer Quality Engineer: Lead Root-Cause & Satisfaction

Miratechcorp; Tulsa (OK); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Annual Bonus Program

$350 Annual Wellness Credit

Flexible Spending Account (FSA)

401k with match up to 5%

Life insurance

Disability insurance

5 days of paid sick leave annually

15 days PTO annually (prorated basedon

$350 Production Reimbursement Program

Job summary

MIRATECH is seeking a Customer Quality Engineer to serve as the primary quality liaison between the company and its customers in Tulsa, OK. You will manage customer quality concerns, lead root cause investigations, and coordinate corrective actions across manufacturing, engineering, and supply chain functions.

You will drive continuous improvement, monitor quality metrics, and support audits and product qualification activities to ensure customer satisfaction and compliance with quality

Qualifications

• Bachelor's degree in Engineering, Quality Management, Manufacturing, or related technical field.
• 5+ years of experience in Quality Engineering or related roles.
• Experience leading root cause analysis and corrective action processes.
• Knowledge of quality management systems and industry standards.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office and quality data analysis tools.

Responsibilities

• Serve as the primary quality contact for assigned customers.
• Respond to customer quality inquiries, complaints, and concerns in a timely manner.
• Participate in customer meetings, audits, and quality reviews.
• Communicate customer requirements and expectations to internal teams.
• Build and maintain strong customer relationships focused on quality performance and continuous improvement.
• Lead investigations of customer complaints, returns, and nonconformance reports.
• Facilitate root cause analysis using methodologies such as 8D, 5 Why, Fishbone, and Fault Tree Analysis.
• Ensure timely closure of customer quality issues and provide comprehensive responses.
• Support internal and external audits.
• Maintain quality records, reports, and documentation related to customer quality performance.
• Monitor customer quality metrics, including PPM, warranty claims, returns, and complaint trends.
• Analyze data to identify recurring issues and opportunities for improvement.
• Prepare and present quality performance reports to customers and leadership.
• Track and report corrective action effectiveness.
• Partner with Manufacturing, Engineering, Supply Chain, Operations, and Program Management teams to resolve quality concerns.
• Support product launches and customer qualification activities.
• Participate in risk assessments, process improvement projects, and quality planning activities.
• Drive continuous improvement initiatives focused on reducing defects and improving customer satisfaction.

Skills

Quality Engineering

Root Cause Analysis

Customer Quality

Manufacturing Quality

Data Analysis

Education

Bachelor's degree in Engineering or related field

Tools

Microsoft Office

Quality data analysis tools

Job description

MIRATECH is seeking a Customer Quality Engineer to serve as the primary quality liaison between the company and its customers in Tulsa, OK. You will manage customer quality concerns, lead root cause investigations, and coordinate corrective actions across manufacturing, engineering, and supply chain functions.

You will drive continuous improvement, monitor quality metrics, and support audits and product qualification activities to ensure customer satisfaction and compliance with quality