Order & Customer Experience Specialist

Socket.dev; Saint Joseph (MI); On-site; USD 40,000 - 48,000; Full time

Job summary

LECO in St. Joseph, Michigan, is seeking a Customer Experience Agent to process domestic orders in Oracle and assist customers by phone and email with order status, inventory and pricing issues. This full-time role requires strong computer skills and clear communication in a collaborative office setting.

The position supports both domestic and international orders, with schedule 8:00am–5:00pm, Monday–Friday; a High School diploma or equivalent is required.

Qualifications

• High School Diploma or equivalent.
• Strong computer skills including Excel, Word, Oracle.
• Excellent written and verbal communication.
• Ability to work independently with little supervision.

Responsibilities

• Contact domestic customers regarding orders, quotations, availability, return material authorizations, expedite orders, questions about part numbers and quality issues.
• Enter orders received via fax, mail, email, or website according to procedures.
• Process and distribute order acknowledgements and invoices.
• Process credit memo requests and lab service billings in Oracle.
• Assist outside sales personnel as needed.
• Other duties as assigned.

Skills

Communication skills

Independence

Education

High School Diploma or equivalent

Tools

Oracle

Excel

Word

Order management system

Email

Job description

LECO in St. Joseph, Michigan, is seeking a Customer Experience Agent to process domestic orders in Oracle and assist customers by phone and email with order status, inventory and pricing issues. This full-time role requires strong computer skills and clear communication in a collaborative office setting.

The position supports both domestic and international orders, with schedule 8:00am–5:00pm, Monday–Friday; a High School diploma or equivalent is required.