Technical Support Engineer - Instrumentation

LECO Corporation; Saint Joseph (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

LECO Corporation in St. Joseph, Michigan is seeking a Technical Support Engineer to handle customer calls and emails, support field service engineers, and provide resolutions using troubleshooting skills and available resources.

You will collaborate across sales, order desk, quality, training, and engineering to deliver complete solutions; strong communication and analytical problem‑solving are essential; you will log interactions in Oracle and assist with scheduling service calls.

Qualifications

• Strong verbal and written communication skills.
• Analytical troubleshooting and problem-solving abilities with high attention to detail.
• Excellent organizational and time management skills in a fast-paced support environment.

Responsibilities

• Provide technical support to customers via email and telephone and LECO field technicians.
• Log details of customer interactions in Oracle.
• Collaborate with scheduling team to launch service calls and coordinate cross-department communication.

Skills

Communication skills

Troubleshooting

Analytical thinking

Time management

Multitasking

Customer service

Microsoft Office

Windows

Education

Two-year technical or industrial degree

Tools

Oracle

Job description

LECO Corporation in St. Joseph, Michigan is seeking a Technical Support Engineer to handle customer calls and emails, support field service engineers, and provide resolutions using troubleshooting skills and available resources.

You will collaborate across sales, order desk, quality, training, and engineering to deliver complete solutions; strong communication and analytical problem‑solving are essential; you will log interactions in Oracle and assist with scheduling service calls.