Customer Experience Agent

Socket.dev; Saint Joseph (MI); On-site; USD 40,000 - 48,000; Full time

Job summary

LECO in St. Joseph, Michigan, is seeking a Customer Experience Agent to process domestic orders in Oracle and assist customers by phone and email with order status, inventory and pricing issues. This full-time role requires strong computer skills and clear communication in a collaborative office setting.

The position supports both domestic and international orders, with schedule 8:00am–5:00pm, Monday–Friday; a High School diploma or equivalent is required.

Qualifications

• High School Diploma or equivalent.
• Strong computer skills including Excel, Word, Oracle.
• Excellent written and verbal communication.
• Ability to work independently with little supervision.

Responsibilities

• Contact domestic customers regarding orders, quotations, availability, return material authorizations, expedite orders, questions about part numbers and quality issues.
• Enter orders received via fax, mail, email, or website according to procedures.
• Process and distribute order acknowledgements and invoices.
• Process credit memo requests and lab service billings in Oracle.
• Assist outside sales personnel as needed.
• Other duties as assigned.

Skills

Communication skills

Independence

Education

High School Diploma or equivalent

Tools

Oracle

Excel

Word

Order management system

Email

Job description

Customer Experience Agent

For over 80 years, LECO has been a leader in the development and production of world class laboratory instruments delivering state of the art products nationwide and across the globe. Located in St. Joseph, Michigan, LECO continues to be a family-owned company that understands the value of shared interests, long-term stability, loyalty, and trust.

Schedule:

Full Time: 8:00am – 5:00pm, Monday – Friday

Position Summary:

The Customer Experience Agent will process orders in Oracle system for domestic customers received via email and phone. Provide customer service in assisting customers with order status, inventory availability, pricing, quality issues. This position is in an office environment with other personnel that handle both domestic and international orders/shipments.

Position Responsibilities:

• Have contact with domestic customers concerning the following but not limited to: orders, quotations for consumables and spare parts, availability, return material authorization, expedite orders, questions concerning part number and/or quality problems, discrepancies on orders
• Complete forms, reports, and Oracle screens according to procedures in department manuals (as assigned)
• Enter orders received via fax, mail, email, and/or received via customer website
• Complete “Contact Information” form as needed and email to Sales Coordinator
• Process and distribute order acknowledgements and invoices as assigned
• Complete credit memo requests
• Process lab service billings in Oracle
• Assist outside sales personnel as needed
• Other duties as assigned

Position Requirements:

• Computer skills (email, internet, order management system, Excel, Word, and Oracle)
• Administrative duties, such as typing and scanning skills
• Good reading comprehension
• Communications skills, including written & verbal
• Ability to work independently with little supervision

Education/Certifications:

• High School Diploma or equivalent

EOE M/F/VET/Disability