Customer Experience Pro — Relationships & Delivery Support

Lumbermens; Michigan; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Collaborative and supportive work environment

ESOP (Employee Stock Ownership Plan)

Medical, dental, vision, and life insurance

401(k)

Paid time off

Training and development

Job summary

Lumbermens is seeking a Customer Experience Specialist to support our sales teams from our Byron Center location in Michigan. The role involves processing customer orders, answering inquiries, and delivering exceptional service to create 'raving fans' of the brand.

The ideal candidate should possess strong communication skills, be team-oriented, and have 2-5 years of customer service experience. We offer a supportive environment, competitive benefits, and advancement opportunities.

Qualifications

• 2-5 years’ experience in a professional customer service environment.

Responsibilities

• Processing customer pick-ups and providing excellent customer service.
• Building relationships with new and existing customers.
• Answering incoming inquiries.
• Scheduling job site deliveries.
• Engaging customers via phone calls and emails.

Skills

Strong communication skills

Friendly, professional demeanor

Dependable

Ability to work cooperatively

Proficient in Microsoft Office

Education

High School diploma/GED

College degree preferred

Job description

Lumbermens is seeking a Customer Experience Specialist to support our sales teams from our Byron Center location in Michigan. The role involves processing customer orders, answering inquiries, and delivering exceptional service to create 'raving fans' of the brand.

The ideal candidate should possess strong communication skills, be team-oriented, and have 2-5 years of customer service experience. We offer a supportive environment, competitive benefits, and advancement opportunities.