Technical Support Engineer — Instrument Troubleshooter

LECO; Saint Joseph (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

LECO in St. Joseph, Michigan, seeks a customer service specialist to handle phone and email support for customers and field technicians. You will use strong troubleshooting skills and cross-department collaboration to resolve issues with analytical and metallographic instruments.

The role requires clear communication, meticulous organization, and the ability to work both independently and with a team in a fast-paced environment. Proficiency in Windows, Office, and Oracle is expected.

Qualifications

• Two-year technical or industrial degree or related Military training.
• Strong technical and problem-solving skills.
• Excellent verbal and written communication.
• Ability to multi-task in a fast-paced support environment.

Responsibilities

• Provide excellent customer service.
• Assist customers via email and telephone and support LECO field technicians.
• Log details in Oracle.
• Coordinate with scheduling to launch service calls.
• Use resources to find part numbers and information when needed.

Skills

Customer service

Verbal communication

Written communication

Analytical troubleshooting

Time management

Organizational skills

Teamwork

Multi-tasking

Cross-functional teamwork

Technical aptitude

Education

Two-year technical or industrial degree

Military training

Tools

Oracle

Printroom

Knowledge Base

Instruction Manuals

Microsoft Office

Job description

LECO in St. Joseph, Michigan, seeks a customer service specialist to handle phone and email support for customers and field technicians. You will use strong troubleshooting skills and cross-department collaboration to resolve issues with analytical and metallographic instruments.

The role requires clear communication, meticulous organization, and the ability to work both independently and with a team in a fast-paced environment. Proficiency in Windows, Office, and Oracle is expected.