Order & Customer Care Specialist

Alltex Staffing & Personnel; Pasadena (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

A staffing agency in Pasadena is looking for a Customer Service Representative to assist customers through phone and email interactions. The role includes managing quotes and processing orders while delivering excellent service. Ideal candidates should be organized, detail-oriented, and possess strong communication skills, with at least a high school diploma. Experience in customer service is preferred, and familiarity with MRP and CRM systems is beneficial. This is a full-time position with a Monday-Friday schedule.

Qualifications

• 12 years of customer service experience preferred.
• Fast, accurate, and detail-oriented work.
• Professional demeanor in all customer interactions.

Responsibilities

• Interface with customers regarding orders via phone or email.
• Respond promptly to all inquiries, including quotes and order status.
• Maintain records of customer interactions and follow up as needed.

Skills

Highly organized

Customer service

Verbal communication

Written communication

Data entry

Attention to detail

Time management

Education

High school diploma or equivalent

College degree preferred

Tools

MRP systems

CRM systems

Job description

A staffing agency in Pasadena is looking for a Customer Service Representative to assist customers through phone and email interactions. The role includes managing quotes and processing orders while delivering excellent service. Ideal candidates should be organized, detail-oriented, and possess strong communication skills, with at least a high school diploma. Experience in customer service is preferred, and familiarity with MRP and CRM systems is beneficial. This is a full-time position with a Monday-Friday schedule.