Order & Customer Care Coordinator

Valence; Everett (WA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Employer Paid Basic Life

3% 401k employer match

Generous PTO

Holidays

Job summary

Valence in Everett, WA is seeking a full-time, early-morning Customer Service/Operations Associate to coordinate order flow and update customers on status within a 4-hour window. You will review MRP data, work with production on delivery dates, and handle order preparation and reporting.

The role requires a high school diploma or GED and ideally 2+ years in manufacturing settings. On-the-job training is provided.

Qualifications

• Accountability and reliability to own actions and outcomes.
• Excellent written and spoken communication for internal and external customers.
• Strong interpersonal skills to work with diverse teams and customers.
• Proactive, ethical and customer-focused with attention to detail.

Responsibilities

• Coordinates and expedites the flow of work within or between departments according to daily and weekly production schedules.
• Review the MRP system to ensure the customer due dates are in line with required delivery dates.
• Provide continuous updates to customer on the status of their order within the allotted 4-hour time frame.
• Communicate with customers on any additional blueprints, drawings, or other items needed for processing.
• Coordinate with production on obtaining ECD's for orders.
• Prepare order in ship out or other areas as needed.
• Develop daily reports on orders and communicate with production.
• Other duties as assigned.

Skills

Accountability

Active Listening

Assertiveness

Communication Oral

Communication Written

Conflict Resolution

Customer Oriented

Empathetic

Ethical

Friendly

Honesty/Integrity

Interpersonal

Organized

Time Management

Self Motivated

Relationship Building

Reliability

Persistence

Education

High School Graduate or GED

Job description

Valence in Everett, WA is seeking a full-time, early-morning Customer Service/Operations Associate to coordinate order flow and update customers on status within a 4-hour window. You will review MRP data, work with production on delivery dates, and handle order preparation and reporting.

The role requires a high school diploma or GED and ideally 2+ years in manufacturing settings. On-the-job training is provided.