Order & Client Services Coordinator (4-Day Week)

Custom Interface; Bingen (WA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

4 day work week

Paid time off

6 paid holidays

401k

Health insurance

Dental insurance

Vision insurance

Life insurance

Employee Assistance Program

Health Savings Account

Tuition reimbursement

Flexible schedule

Job summary

Custom Interface, Inc. is seeking a Client Services Coordinator to maintain accurate order status information for CII customers and to manage open order reports for assigned accounts.

You will coordinate with purchasing, production, engineering and other departments to determine order status, update completion dates, and document delays. Ideal candidates excel in communication, organization, and data entry, with experience in ERP systems and spreadsheets.

Qualifications

• Experience in customer service, order coordination, administrative support, manufacturing or related field preferred.
• Experience in production or manufacturing environment preferred.
• Experience with ERP systems and/or order management processes preferred.

Responsibilities

• Maintain accurate and timely open order reports for assigned customers.
• Review open purchase order lines and obtain current status information from internal departments.
• Coordinate with purchasing, production, engineering and other departments to determine order status and delays.
• Update open order reports with current dates, delay information, notes and order details.
• Follow up on outstanding information to keep open order reports current.
• Provide accurate order status information for customer communications and project prioritization.
• Maintain customer and order information in the ERP system and company records.
• Prepare and provide reports requested by Account Managers and Client Services staff.
• Coordinate routine customer-related requests and follow up on order documentation.
• Assist with reviewing and tracking customer expedite requests and coordinate with internal departments.

Skills

Communication

Organization

Data entry

ERP systems

Report generation

Tools

ERP system

Spreadsheets

Database queries

CRM software

Job description

Custom Interface, Inc. is seeking a Client Services Coordinator to maintain accurate order status information for CII customers and to manage open order reports for assigned accounts.

You will coordinate with purchasing, production, engineering and other departments to determine order status, update completion dates, and document delays. Ideal candidates excel in communication, organization, and data entry, with experience in ERP systems and spreadsheets.