Order & Billing Support Specialist

Melling; Jackson (MI); On-site; USD 40,000 - 45,000; Full time

Job summary

Melling in Jackson, MI seeks a Customer Service Rep to handle orders, inquiries, and billing, ensuring accurate processing and prompt problem resolution. The role operates in a manufacturing environment with emphasis on data accuracy and customer satisfaction.

Ideal candidates have a year of clerical experience, proficiency with JD Edwards/EDI, Excel, and strong communication skills. The position is full-time with potential growth within a team-focused setting.

Qualifications

• 90 day training period
• 1 year of experience with clerical and/or administrative duties
• Advanced computer skills and experience with JD Edwards, EDI order processing systems; Excel Spreadsheet software PDF Files (and converting them) and Microsoft Word Processing software
• Strong communication skills
• Math skills to include simple addition, subtraction, multiplication and division
• Experience in a manufacturing or warehouse preferred
• Associate's degree or equivalent preferred

Responsibilities

• Engages in receiving, customer orders and product inquiries, as well as customer problem resolution via answering phone calls, faxes, email, multitasking etc.
• Responsible for order entry, data entry and account billing processes
• Responsible for verifying credit status of customers placing orders
• Verifies inventory for customers and locates parts for customers, also notifies supervisor of orders that would deplete inventory
• Knowledgeable of and supports Human Resource, Quality and Safety/Environmental policies & practices
• Strives for continuous improvement in their area of expertise and job function that results in better cost, quality, or functionality of the products we deliver to our customers
• Promote good employee relations and high morale
• Demonstrate teamwork and respect by working constructively with co-workers to achieve the best results possible
• All other duties assigned by the supervisor or department manager

Skills

Customer service

Order processing

Data entry

Communication skills

Math skills

Manufacturing/warehouse experience

Education

Associate's degree

Tools

JD Edwards

EDI order processing

Excel

PDF handling

Word processing

Job description

Melling in Jackson, MI seeks a Customer Service Rep to handle orders, inquiries, and billing, ensuring accurate processing and prompt problem resolution. The role operates in a manufacturing environment with emphasis on data accuracy and customer satisfaction.

Ideal candidates have a year of clerical experience, proficiency with JD Edwards/EDI, Excel, and strong communication skills. The position is full-time with potential growth within a team-focused setting.