Order & Billing Specialist — Customer Care

Verst Logistics; Hebron Estates (KY); On-site; USD 23,000 - 32,000; Full time

Job summary

Responsibilities include maintaining up-to-date processing procedures, reporting customer feedback to management, and supporting billing and collections. Strong office skills and a customer-first attitude are essential.

Qualifications

• High school diploma or GED required.
• 1–3 years of office environment experience preferred.
• Strong interpersonal and written/verbal communication skills.

Responsibilities

• Foster strong customer relationships by researching and addressing inquiries related to work orders, invoices, shipments, and inventory in a courteous and timely manner.
• Accurately process and enter all customer orders into the system, generating required documentation for both customer and warehouse needs.
• Verify and ensure accurate invoicing for all customers.
• Serve as a liaison between the warehouse and customers for account administration, and between the office and customers for invoicing and collection matters.
• Maintain an up-to-date procedures manual detailing account-specific processing requirements.

Skills

Customer service

Communication

Microsoft Office

Typing speed

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Responsibilities include maintaining up-to-date processing procedures, reporting customer feedback to management, and supporting billing and collections. Strong office skills and a customer-first attitude are essential.