Customer Experience Specialist - 1st Shift | $20/hr

Verst Logistics; Town of Florida (NY); On-site; USD 23,000 - 32,000; Full time

Job summary

Verst Logistics is seeking an Office Administrator for 1st shift in Walton, KY. You will maintain customer relationships by researching and resolving inquiries about work orders, invoices, shipments and inventory.

Responsibilities include entering orders, generating paperwork, invoicing accuracy, acting as liaison between warehouse and customers, maintaining procedures, producing reports, and supporting accounts receivable when needed.

Qualifications

• High School diploma or GED required.
• 1-3 years experience in general office environment preferred.
• Willingness to learn internal customer service software applications.
• Excellent interpersonal and communication skills, written and verbal.
• Must be computer literate, ability to type 30wpm and have working knowledge of Microsoft Office applications.
• Ability to work efficiently with a professional, customer friendly attitude.

Responsibilities

• Maintain excellent working relationships with customers by researching and responding to all inquiries and issues concerning work orders, invoices, shipments, inventory counts, etc., in a courteous, professional and efficient manner.
• Process and accurately input all customer orders into the computer system, and generate all related paperwork and necessary information required for customer and warehouse purposes.
• Ensure proper invoicing of customers by verifying computer generated invoices.
• Act as a liaison between the warehouse and the customer in administration of accounts, and between the office and customer regarding invoicing and collection concerns.
• Maintain a current and accurate procedures manual that details the processing requirements for each account.
• Report customer feedback to management in a timely manner, including any signs or trends of issues.
• Answer telephone calls and operate various types of office machines and computers necessary.
• Create accurate and timely reports as requested by management or customers.
• Maintain all paperwork associated with orders and the corresponding customer files.

Skills

Customer service

Data entry

MS Office

Phone etiquette

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Verst Logistics is seeking an Office Administrator for 1st shift in Walton, KY. You will maintain customer relationships by researching and resolving inquiries about work orders, invoices, shipments and inventory.

Responsibilities include entering orders, generating paperwork, invoicing accuracy, acting as liaison between warehouse and customers, maintaining procedures, producing reports, and supporting accounts receivable when needed.