Oral Surgery Treatment Coordinator

The Oral Surgery Institute of the Carolinas; Greensboro (NC); On-site; USD 48,000 - 62,000; Full time

Job summary

The Oral Surgery Institute of the Carolinas is seeking a detail-oriented Treatment Coordinator to bridge patient care with efficient treatment coordination in a high-volume oral surgery practice. You will present treatment plans, review insurance benefits, explain financial responsibilities, and liaise between patients, clinicians, referring offices, and insurance companies.

Key responsibilities include coordinating surgical schedules, ensuring timely patient care, and maintaining accurate

Qualifications

• 3+ years of experience in dental, oral surgery, medical, or surgical specialty practice preferred.
• Experience as Treatment Coordinator or similar role is highly desirable.
• Experience verifying insurance benefits and submitting pre-determinations.

Responsibilities

• Present and explain treatment plans after patient consultations.
• Calculate estimated insurance benefits and patient financial responsibility.
• Verify insurance benefits and submit pre-determinations.
• Manage provider surgical schedules to balance efficiency and patient needs.
• Coordinate treatment scheduling with patients, clinical staff, and referring providers.
• Track treatment case acceptance rates and report KPIs.
• Maintain accurate patient records and documentation.
• Collaborate with providers and clinical team to ensure exceptional patient experience.

Skills

Organizational skills

Time management

Mathematical ability

Interpersonal skills

Multitasking

Attention to detail

Microsoft Excel

Microsoft Word

OneDrive

Team collaboration

Education

Associate's degree

Bachelor's degree

Tools

Excel

Word

OneDrive

Job description

Oral Surgery Treatment Coordinator

The Oral Surgery Institute of the Carolinas

Join a Growing, High-Performing Oral Surgery Practice

The Oral Surgery Institute of the Carolinas is seeking an organized, detail-oriented, and patient-focused Treatment Coordinator to join our busy dual-provider oral surgery practice. This is a critical role that bridges exceptional patient care with efficient treatment coordination, helping patients understand their treatment options while ensuring seamless communication between our providers, referring offices, and insurance companies.

If you thrive in a fast-paced healthcare environment, enjoy working with numbers, and take pride in delivering an outstanding patient experience, we'd love to meet you.

Position Summary

As our Treatment Coordinator, you will meet with patients following their surgical consultation to present treatment plans, review insurance benefits, explain financial responsibilities, and answer questions with professionalism and compassion. You will serve as a key liaison between patients, our clinical team, referring providers, and insurance companies to ensure every patient receives timely, coordinated care. In addition, you will play a vital role in managing our providers' surgical schedules to maximize efficiency while meeting the needs of our patients and referring offices.

Primary Responsibilities

• Present and explain treatment plans following patient consultations.
• Calculate estimated insurance benefits and patient financial responsibility with accuracy.
• Verify dental and medical insurance benefits.
• Submit insurance pre-determinations and monitor their status.
• Manage and optimize provider surgical schedules, balancing efficiency, urgency, and patient needs.
• Coordinate treatment scheduling with patients, clinical staff, and referring providers.
• Collaborate with the clinical team to coordinate patient treatment across multiple offices and providers.
• Facilitate communication between our office and referring doctors regarding mutual patients.
• Schedule and coordinate meetings with referring offices as needed.
• Track, monitor, and report treatment case acceptance rates and other key performance metrics.
• Maintain accurate patient records and documentation.
• Utilize Microsoft Excel, Word, and OneDrive for reporting, tracking, and daily workflow.
• Collaborate closely with providers and the clinical team to ensure an exceptional patient experience.

Qualifications

Preferred Experience

• 3+ years of experience in a dental, oral surgery, medical, or surgical specialty practice preferred.
• Previous experience as a Treatment Coordinator, Patient Coordinator, Surgical Coordinator, or similar role is highly desirable.
• Experience verifying insurance benefits, submitting pre-determinations, and presenting treatment plans.
• Experience coordinating provider schedules in a high-volume healthcare setting.

Education

• Associate's or Bachelor's degree preferred.
• Equivalent combination of education and relevant healthcare experience will be considered.

Required Skills

• Exceptional organizational and time-management skills.
• Strong mathematical and arithmetic abilities with the ability to accurately estimate insurance benefits and patient financial responsibility.
• Excellent interpersonal and communication skills with a compassionate, patient-centered approach.
• Ability to multitask and prioritize competing responsibilities in a fast-paced, high-volume practice.
• Strong attention to detail and accuracy.
• Proficiency in Microsoft Excel, Word, and OneDrive.
• Ability to collaborate effectively with providers, clinical staff, and referring offices.
• Confidence managing complex provider schedules while maintaining an exceptional patient experience.

What We're Looking For

The ideal candidate is:

• Highly organized and dependable.
• Patient-focused and service-oriented.
• A proactive problem solver who takes initiative.
• Comfortable making decisions in a fast-paced environment.
• Professional, positive, and adaptable.
• Committed to providing outstanding service to patients and referring providers.
• Passionate about contributing to the success of a collaborative, high-performing team.

Why Join The Oral Surgery Institute of the Carolinas?

At The Oral Surgery Institute of the Carolinas, we pride ourselves on delivering exceptional surgical care while creating a welcoming experience for every patient. Our team is committed to excellence, collaboration, and continuous improvement. As a Treatment Coordinator, you'll play an essential role in helping patients navigate their treatment journey while contributing to the continued success of our growing practice.