Dental Patient Services Representative

Family Health Center of Worcester, Inc.; Worcester (MA); On-site; USD 40,000 - 52,000; Full time

Job summary

Family Health Center of Worcester, Inc. is seeking a Dental Patient Services Representative for a full-time, on-site role in our Dental Department.

The position blends administrative duties with patient care coordination, including verifying demographics and insurance, handling co-pays, scheduling, and check-in/check-out. You will support patient education, manage schedules, collaborate with medical teams to maintain smooth patient flow, de-escalate issues, and uphold high-quality service and

Qualifications

• High School / GED required; two to four years college or relevant work experience preferred.
• Medical Office Administration certificate strongly preferred; bilingual English/Spanish required, or as needed to support other health center languages.
• EPIC experience is preferred but now required.

Responsibilities

• Verify and update patient demographics and insurance information.
• Handle co-pays, scheduling, rescheduling and cancellations; manage check-in/check-out.
• Provide patient education materials and communicate with medical teams to ensure patient satisfaction.
• Scrub schedules and maintain a timely waitlist; deescalate issues to provide high-quality service.

Skills

Customer service

Scheduling appointments

Administrative support

Education

High School / GED

2–4 years college or relevant work experience

Medical Office Administration certificate

Tools

EPIC EHR

Job description

This is a Fulltime onsite position in our Dental Department.

Position Summary:

The Dental Patient Services Representative position combines administrative duties with patient care coordination in a dental healthcare setting.

Representative assists patients by accurately verifying and updating demographics and insurance information, handling co-pays, scheduling, rescheduling and canceling appointments, and patients check-in/check-out. The Dental Patient Services Representative also provide patient education material, resolve tasks from medical providers, scrubs schedules and assure patient waitlist is updated in timely manner. Dental Patient Services Representative ensures efficient patient flow are being followed providing consistent high quality service, problem-solving, deescalates issues or concerns and establish communication with medical teams for the purpose of patient satisfaction. Customer service and patient satisfaction are key initiatives in this role.

Education and Experience:

• High School / GED required. Two to four years college or a combination of education and relevant work experience preferred.
• Medical Office Administration certificate strongly preferred. Bilingual English/Spanish required, or as needed to support other health center languages.
• EPIC experience is preferred but now required

Reporting Relationship:

Reports directly to the Director of Dental Services.