Optometry Care Specialist | Patient Experience Lead

EssilorLuxottica; Boca Raton (FL); Presencial; USD 22.000 - 36.000; Tempo integral

Resumo da vaga

LensCrafters in Boca Raton is seeking an Optometric Technician to support the eye-exam process and ensure patient comfort and satisfaction. You will facilitate exams, maintain records, and link doctor and retail functions to deliver the LensCrafters Experience.

The role requires strong customer service, organization, and the ability to work autonomously in a fast-paced environment. Prior retail/healthcare exposure is a plus.

Qualificações

• High School graduate or equivalent.
• 1+ year of customer service experience.
• Strong communication and listening abilities.

Responsabilidades

• Greet patients promptly and maintain a professional image.
• Answer calls with a friendly, courteous manner.
• Assist optometrist during eye examinations and prepare patients.
• Review prescriptions and patient information with care.
• Maintain HIPAA-compliant records and organize patient files.
• Support scheduling, reminders, and contact lens orders.

Conhecimentos

Customer service

Communication

Leadership

Problem solving

Organization

Autonomy

Multitasking

Interpersonal skills

Math skills

Office basics

Formação

High School diploma

Descrição da vaga

LensCrafters in Boca Raton is seeking an Optometric Technician to support the eye-exam process and ensure patient comfort and satisfaction. You will facilitate exams, maintain records, and link doctor and retail functions to deliver the LensCrafters Experience.

The role requires strong customer service, organization, and the ability to work autonomously in a fast-paced environment. Prior retail/healthcare exposure is a plus.