Optometric Technician I - Nittany Eye Associates - Windmere

Nittany Eye Associates, Ltd.; State College (Centre County); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Nittany Eye Associates, Ltd. seeks an Optometric Technician I to support the optometrist in delivering high-quality patient care across our network of locations. The role includes pre-screening, gathering medical histories, and facilitating a flawless patient experience.

You will communicate with doctors, staff, and patients, educate on insurance benefits, and assist with billing and documentation, while staying flexible to cover multiple site locations as needed.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills a must.
• Strong ability to multi-task and manage time effectively.
• Well-organized with attention to detail and accuracy.
• Strong problem-solving skills and willingness to learn.

Responsibilities

• Pre-screen patients before they see the optometrist and assist with diagnostic tests.
• Gather patient medical history and coordinate with doctors and staff.
• Answer phone calls, greet patients, and schedule appointments.
• Educate patients on insurance coverage and vision benefits.
• Train patients on contact lens use and care.
• Obtain insurance authorizations and verify benefits.
• Post charges for exam fees, co-pays, and products sold.
• Document exams and procedures accurately as performed by the doctor.
• Coordinate patient scheduling and monitor patient flow.

Skills

Customer service

Communication

Multi-tasking

Time management

Organizational skills

Attention to detail

Problem solving

Team player

Self-improvement mindset

Education

High school diploma or equivalent

Tools

Electronic Medical Records (EMR) experience

Job description

Optometric Technician I-

*****This position may require travel to any of the five Nittany Eye Associate locations. It is not tied to any one specific location.

General Job Description & Responsibilities

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. The role is primarily responsible for assisting the Optometrist in patient care while demonstrating how we love eyes, care about the people behind them, and execute a flawless patient experience. Under the guidance of the optometrist or location manager, assist with activities including but not limited to the following:

• Pre-screen patients before they see the optometrist, including the administration of diagnostic tests
• Gather patient’s medical history
• Communicating with doctors, staff, and patients
• Answer phone calls, greet patients and schedule appointments
• Educate patients on their insurance coverage and vision benefits
• Train patients on proper contact lens use and care
• Obtain insurance authorizations and verification of benefits
• Accurately post charges for exam fees, co-pays, and products sold
• Assist other members of the team as needed to reach individual and team goals
• Accurately and thoroughly document optometry exams and procedures as they are being performed by the doctor.
• List all appropriate diagnoses and symptoms as well as follow-up instructions and prescriptions as directed by the doctor.
• Coordinate patient scheduling and monitor patient flow throughout the office, properly communicating delays

Experience & Skills

Excellent customer service skills and personal presentation are critical to this role. The ideal candidate will have 1+ years of experience and:

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Strong multi-tasking and time management skills
• Strong organizational skills and attention to detail
• Strong problem-solving skills
• Ability to do basic math
• Team player with good interpersonal and listening skills
• Passion for self-improvement and continuing education
• Must be flexible to accommodate schedule change(s) on short notice to fulfill business needs
• Previous experience as an Optometric Technician, preferred but not required
• Previous experience with electronic medical records, preferred but not required

Other Duties & Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This position reports to the Practice Manager, or their designee.

Status: Full-time (FT)

Exemption: Non-exempt

Department: Clinic