Patient Care Coordinator I - NIttany Eye Associates - Windmere

Colonial Group; State College (Centre County); On-site; USD 32,000 - 42,000; Full time

Job summary

Colonial Group is seeking a Patient Care Coordinator I to deliver high-quality front-desk service at the practice. This role involves phone conversations, appointment scheduling, greeting patients, and managing check-in/out processes.

The successful candidate will have strong customer service skills, a professional appearance, and the ability to multitask with basic computer systems. Travel between the five Nittany Eye Associates locations may be required.

Qualifications

• Excellent customer service skills and personal presentation are critical to this role.
• Ideal candidate will have 1+ years of experience and willingness to learn.

Responsibilities

• Speak with patients on the phone.
• Schedule appointments.
• Greet patients.
• Patient check in and out.
• Perform front desk administrative duties.

Skills

Customer service

Time management

Attention to detail

Multi-tasking

Computer proficiency

Professional communication

Patient interaction

Job description

Patient Care Coordinator I -****This position may require you to travel to any of the five Nittany Eye Associates locations. It is not tied to any one location.

General job Description & Responsibilities

This is a customer-facing position that provides the highest-quality client service and patient care at the practice. Primary responsibilities include:

• Speaking with patients on the phone
• Scheduling appointments
• Greeting patients
• Patient check in and out
• A variety of front desk administrative duties

Experience & Skills

Excellent customer service skills and personal presentation are critical to this role. Experience preferred, but we are willing to train someone with good customer service skills and a desire to learn. Positive, professional, and personable. The ideal candidate will have 1+ years of experience and:

• Excellent time management skills
• Attention to detail
• Efficiency at multi-tasking
• Proficiency with computers and basic systems
• The ability to interact with patients in a professional and friendly manner

Other Duties & Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.This position reports to the Practice Manager, or their designee.

Status: Full-time (FT)

Exemption: Non-exempt

Department: Business Office