Optometric Assistant - Patient Care & Remote Exams

VisionWorks; Town of Caledonia (NY); Hybride; USD 23 000 - 35 000; Temps partiel

Résumé du poste

VisionWorks is seeking a Clinical Specialist/Optometric Assistant to ensure a superior patient experience by preparing patients for onsite or remote exams, performing pre-exam tests, and explaining each step of the process. The role acts as a liaison between patients and Optometrists and participates in the initial steps of the patient journey.

The position supports both in-store and remote care, with emphasis on accurate documentation, EMR data entry, and compassionate patient interaction.

Qualifications

• One year of related experience required.
• Optical or healthcare background preferred.
• Medical office professionalism required.
• HS diploma, GED or equivalent related job experience.

Responsabilités

• Complete patient registration and gather information including Medical History and Ocular Health data into EMR.
• Assist onsite doctor with eye examinations and clearly explain preliminary testing to patients; document results in EMR.
• Support remote appointments by guiding patients through remote eye exams, pre-testing, and documenting results; initiate video conferencing.
• Transition patients to a retail associate after exams and convey doctor recommendations.
• Maintain patient records according to Company standards and manage appointment books with scheduling rules.

Connaissances

Patient advocate

Customer service

Clear communication

Detail oriented

Team coordination

Multi-tasking

Formation

HS diploma

Description du poste

VisionWorks is seeking a Clinical Specialist/Optometric Assistant to ensure a superior patient experience by preparing patients for onsite or remote exams, performing pre-exam tests, and explaining each step of the process. The role acts as a liaison between patients and Optometrists and participates in the initial steps of the patient journey.

The position supports both in-store and remote care, with emphasis on accurate documentation, EMR data entry, and compassionate patient interaction.