Optima Systems & Data Specialist (Workforce)

Marie Curie Hospice, Glasgow; United States; Remote; USD 38,000 - 42,000; Full time

Benefits offered by this job

Annual leave 25 days (pro rata)

Sick/Parental leave policy

CPD and training

Industry-leading training programmes

Season ticket loan

Pension scheme

Bike loan

Employee discount

Life assurance

Job summary

NHS Jobs is seeking a proactive Business Product Officer to support Optima and workforce systems across Marie Curie teams. You will manage data, user access, and system queries while delivering meaningful reports and improving rostering practices.

Working with the Business Product Lead, you’ll contribute to day-to-day administration, development, and continuous improvement of Optima, ensuring accuracy and governance across HR and payroll data.

Qualifications

• Strong Optima knowledge and experience as a key or senior systems user.
• Experience supporting the implementation or ongoing development of IT solutions.
• A strong understanding of data quality, system administration, and good application support practice.
• The ability to understand complex processes, solve problems, and make confident decisions within your area of responsibility.
• Excellent written and verbal communication skills, with a helpful and customer-focused approach.
• Strong organisation skills and the ability to manage competing priorities and deadlines.
• Confidence working with stakeholders across operations, HR, payroll, IT, and clinical teams.
• Good working knowledge of Microsoft Office applications.

Responsibilities

• Maintain Optima data, organisational structures, working patterns, and system configuration.
• Manage user accounts and access levels while ensuring information governance requirements are followed.
• Support daily ESR interface processes and help maintain accurate starter, leaver, and employee information.
• Respond to user queries, investigate technical issues, and work with IT or software suppliers where needed.
• Produce and analyse regular and ad hoc reports, audits, and workforce KPIs.
• Support system upgrades, regression testing, and the implementation of new units or working practices.
• Create clear guidance and training materials, working with local champions to build user confidence.
• Promote consistent, effective rostering practice across the organisation.

Skills

Optima knowledge

IT systems support

Data quality

System administration

Stakeholder management

Office applications

Tools

ESR interface

Job description

NHS Jobs is seeking a proactive Business Product Officer to support Optima and workforce systems across Marie Curie teams. You will manage data, user access, and system queries while delivering meaningful reports and improving rostering practices.

Working with the Business Product Lead, you’ll contribute to day-to-day administration, development, and continuous improvement of Optima, ensuring accuracy and governance across HR and payroll data.