Optics Security Support Engineer — 24/7 On-Call

Amazon; Herndon (VA); On-site; USD 75,000 - 131,000; Full time

Job summary

Amazon Web Services (AWS) Optics Support Engineer role involves securing and supporting IT systems across data centers and cloud infrastructure. You will lead security investigations, coordinate with multiple teams, and contribute to rapid remediation of vulnerabilities on a global scale.

The position requires flexible scheduling (days/nights/weekends/holidays) and on-call coverage, with emphasis on high standards, strong communication, and proactive problem solving to safeguard AWS data center

Qualifications

• 2+ years of software development or 2+ years of technical support experience.
• Experience scripting in modern programming languages.
• Experience troubleshooting and debugging technical systems.
• Experience working nights, weekends, and extra hours as needed (on-call availability).

Responsibilities

• Drive security findings, research mitigations, and analyze potential vulnerability information to remediate root cause.
• Manage high security events, communicate risks to AWS stakeholders, and escalate to drive mitigation.
• Assess security risks across the organization using sound judgment and elevate accordingly.
• Create innovative solutions to security issues through technology or process improvement.
• Produce progress reports, briefs, and white papers regarding security concerns and operational improvement opportunities affecting AWS data center operations.
• Consult with Amazon security and service teams on AWS security posture issues, bringing stakeholders together to address findings until a business owner is identified.
• Interface with technical teams, stakeholders, and leadership to translate security mitigation plans into actionable items.
• Manage communications (email, phone, chat), generate and manage trouble tickets, and provide technical support including troubleshooting Windows/Linux systems and applications.

Skills

Technical support

Scripting

Troubleshooting

On-call availability

Job description

Amazon Web Services (AWS) Optics Support Engineer role involves securing and supporting IT systems across data centers and cloud infrastructure. You will lead security investigations, coordinate with multiple teams, and contribute to rapid remediation of vulnerabilities on a global scale.

The position requires flexible scheduling (days/nights/weekends/holidays) and on-call coverage, with emphasis on high standards, strong communication, and proactive problem solving to safeguard AWS data center