Senior AWS Cloud Support Engineer - 24x7 On-Call

Cloudnexa.com; Springton Pointe Woods (PA); On-site; USD 80,000 - 110,000; Full time

Job summary

Cloudnexa.com is looking for an experienced Cloud Support Engineer to provide third-level support, conduct AWS Well-Architected Framework reviews, and improve automation processes. The ideal candidate will have extensive expertise with AWS services and a strong foundation in both Linux/Unix and Windows OS support.

This role involves customer engagement and troubleshooting complex issues while working within a dynamic team environment.

Qualifications

• Bachelor's Degree in Computer Science or related technical field.
• 3+ years of experience in Systems Administration or equivalent.
• 2+ years in a customer-facing consulting or support role.

Responsibilities

• Provide third-level support for technical issues.
• Conduct AWS Well-Architected Framework Reviews.
• Support pre-sales activities for designing customer engagements.

Skills

AWS Services Knowledge

Problem Solving Skills

Linux/Unix Support

Windows OS Support

Technical Documentation

Python

Bash/Shell Scripting

Customer Engagement

Education

Bachelor's Degree in Computer Science or related field

AWS Certifications (SysOps Admin, Solutions Architect)

Tools

AWS

Nginx

IIS

Tomcat

Apache Web Server

Job description

Cloudnexa.com is looking for an experienced Cloud Support Engineer to provide third-level support, conduct AWS Well-Architected Framework reviews, and improve automation processes. The ideal candidate will have extensive expertise with AWS services and a strong foundation in both Linux/Unix and Windows OS support.

This role involves customer engagement and troubleshooting complex issues while working within a dynamic team environment.