Night-Shift AWS MSP Engineer — Cloud Ops & Security

RiseMe

Raleigh (NC)

On-site

USD 85,000 - 115,000

Full time

5 days ago

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Job summary

Aligned Technology Group is seeking an Overnight MSP Engineer to provide after-hours monitoring, troubleshooting, and operational support across our AWS environments. You will work independently during overnight hours, ensuring customer environments remain secure, available, and reliable.

The role requires staying vigilant for security events, responding to alerts, and coordinating with the day team as needed.

Qualifications

3+ years in Cloud Engineering or MSP/NOC roles.
Hands-on AWS environment experience.
Experience with security events and cloud alerts.
Familiarity with ticketing platforms like Freshdesk.

Responsibilities

Provide overnight monitoring and support for multiple AWS environments.
Monitor health, availability, performance, and security alerts.
Investigate GuardDuty findings and cloud security events.
Manage incidents via Freshdesk: triage, prioritize, document, resolve, escalate.
Troubleshoot AWS infrastructure, networking, OS, and connectivity.
Support EC2, RDS, S3, VPC, IAM, CloudWatch, Route 53, ELB, backups.
Respond to production incidents per SLAs and escalation procedures.
Handoffs to day team for unresolved tickets and follow-ups.
Identify recurring issues to improve security and reliability.
Collaborate with Cloud Engineers, Architects, Security teams.