Optician III: Eyewear & Patient Care Specialist

Cool Springs Eye Care; Franklin (TN); Hybrid; USD 32,000 - 46,000; Full time

Job summary

Cool Springs EyeCare in Franklin, Tennessee invites an eye care professional to join our team. You will review prescriptions, educate patients on lens and frame options, and help them choose solutions that fit medical needs and lifestyle. You’ll assist with fittings, adjust eyewear, manage inventory, and support physicians with questions about prescriptions.

The role emphasizes patient service, accuracy, mentoring others, and ongoing learning in a busy optometry practice.

Qualifications

• ABO certification required.
• 0–3 years of experience in eye care or optical sales.
• Excellent customer service and professional presentation.
• Coachable and open to feedback for continual improvement.
• Flexible and adaptable in a fast-paced office.
• Professional phone and office etiquette required.

Responsibilities

• Review prescriptions and orders based on medical charts.
• Educate patients on corrective lens options aligned to medical needs and lifestyle.
• Provide feedback on aesthetics of frames with empathy.
• Achieve sales goals while meeting patient needs.
• Manage inventory of frames and contact lenses for variety.
• Communicate with physicians on prescriptions and eye-related questions.
• Mentor and train others.
• Perform adjustments and repairs of eyewear.
• Place optical orders with understanding of insurance benefits.
• Independently troubleshoot and operate lensometer and related tools.

Skills

ABO Certified

Customer service

Org & multitask

Coachable

Flexibility

Phone etiquette

Job description

Cool Springs EyeCare in Franklin, Tennessee invites an eye care professional to join our team. You will review prescriptions, educate patients on lens and frame options, and help them choose solutions that fit medical needs and lifestyle. You’ll assist with fittings, adjust eyewear, manage inventory, and support physicians with questions about prescriptions.

The role emphasizes patient service, accuracy, mentoring others, and ongoing learning in a busy optometry practice.