Optician I: Patient-Focused Eyewear Specialist

Yes! Communities, Inc.; Wilmington (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Yes! Communities, Inc. is seeking an Optician I to ensure patients receive the best quality of care at all times. You will review prescriptions, educate patients on lens options, and assist with frame choices to meet medical needs and lifestyle preferences.

Key duties include achieving sales goals, managing frame/inventory, coordinating with physicians, and performing eyewear adjustments. Strong customer service and professional phone etiquette are essential.

Qualifications

• Excellent customer service presence and personal presentation are critical.
• 1+ years of experience preferred; optical experience is a plus but not required.

Responsibilities

• Review physician prescriptions and orders based on medical charts.
• Educate patients on corrective lens options and help them choose based on medical needs and lifestyle.
• Provide feedback about frame aesthetics with honesty and compassion.
• Achieve sales goals and quotas while assisting patients' needs and preferences.
• Manage inventory of frames and contact lenses to ensure variety and satisfaction.
• Communicate with physicians about prescriptions and eye-related issues.
• Perform adjustments and repairs of eyewear.
• Place optical orders with understanding of insurance benefits.

Skills

Customer service

Organization

Multitasking

Coachable/open to feedback

Flexible

Phone etiquette

Job description

Yes! Communities, Inc. is seeking an Optician I to ensure patients receive the best quality of care at all times. You will review prescriptions, educate patients on lens options, and assist with frame choices to meet medical needs and lifestyle preferences.

Key duties include achieving sales goals, managing frame/inventory, coordinating with physicians, and performing eyewear adjustments. Strong customer service and professional phone etiquette are essential.