Optician I: Patient Care & Frame Specialist

Keplr Vision; Wilmington (NC); On-site; USD 35,000 - 52,000; Full time

Job summary

Keplr Vision is seeking an Optician I to ensure high-quality patient care. You will review prescriptions, educate patients on lens options, and help select frames that fit medical needs and lifestyle. You will also assist with sales goals and eyewear services in a full-time, on-site role.

Ideal candidates have strong customer service, good organization, and a willingness to learn; optical experience is a plus but training is provided.

Qualifications

• Excellent customer service and presentation are critical to this role.
• Strong organizational and multitasking abilities are expected.
• Coachable and open to feedback for continual improvement.
• Flexible and adaptable in a busy office environment.
• Professional phone and office etiquette is required.
• Optical experience is preferred but not necessary; training will be provided.

Responsibilities

• Review Physician’s prescriptions and orders based on medical charts.
• Educate patients on corrective lens options and help them choose based on medical needs and lifestyle.
• Provide honest but compassionate feedback about frame aesthetics.
• Achieve sales goals and quotas set by office staff while addressing patients’ needs.
• Manage inventory of frames and contact lenses for satisfaction and variety.
• Communicate with physicians about prescriptions and eye-related issues.
• Perform adjustments and repairs of eyewear.
• Place optical orders with an understanding of insurance benefits.

Skills

Customer service

Organization

Multitasking

Feedback-friendly

Professional etiquette

Optical experience

Job description

Keplr Vision is seeking an Optician I to ensure high-quality patient care. You will review prescriptions, educate patients on lens options, and help select frames that fit medical needs and lifestyle. You will also assist with sales goals and eyewear services in a full-time, on-site role.

Ideal candidates have strong customer service, good organization, and a willingness to learn; optical experience is a plus but training is provided.