Optician I - 226

Keplr Vision; Belmont (NC); On-site; USD 38,000 - 58,000; Full time

Job summary

Keplr Vision is seeking an Optician I to ensure patients receive high-quality care. You will review prescriptions, explain lens options, and assist patients in selecting frames that fit medical needs and lifestyle preferences.

This role emphasizes outstanding customer service, organization, and adaptability. Training is offered for those new to optics; 0–3 years of experience is welcome, with supervision by the Practice Manager.

Qualifications

• Excellent customer service and professional presentation.
• 0–3 years of experience.
• Strong organizational and multitasking abilities.
• Coachable and open to feedback.
• Flexible and adaptable.
• Professional phone and office etiquette.
• Optical experience preferred but not required; training provided.

Responsibilities

• Review physician prescriptions and orders based on medical charts.
• Educate patients on corrective lens options and help them choose frames that fit medical needs and lifestyle.
• Provide honest but compassionate feedback about frame aesthetics.
• Achieve sales goals and quotas as determined by office staff while addressing patient needs.
• Manage inventory of frames and contact lenses to ensure variety.
• Communicate with physician about prescriptions and eye-related concerns.
• Perform adjustments and repairs of eyewear.
• Place optical orders with a general understanding of insurance benefits.

Skills

Customer service

Organizational skills

Multitasking

Coachable

Flexible

Phone etiquette

Optical experience (training provided)

Job description

Optician I

General Job Description & Responsibilities

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. Primary responsibilities include:

• Review Physician’s prescriptions and orders based on medical charts
• Educate patients on their corrective lens options and help them make a choice that fits their medical needs as well as lifestyle preferences
• Provide honest but compassionate feedback about aesthetic choices in frames
• Achieve sales goals and quotas as determined by office staff while attending to patients’ specific needs and desires
• Manage inventory of frames and contact lenses to ensure optimum customer satisfaction and product variety
• Communicate with physician with questions or concerns about prescriptions and other eye-related issues
• Perform adjustments and repairs of eyewear
• Place optical orders with a general understanding of insurance benefits

Experience & Skills

Excellent customer service skills and personal presentation are critical to this role. The ideal candidate will have 0-3 years of experience and:

• Good organizational and multitasking abilities
• Coachable-open to feedback and continual improvement
• Flexible and adaptable
• Professional phone and office etiquette required
• Optical experience is preferred but not necessary-we will train the right person

Other Duties & Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This position reports to the Practice Manager, or their designee.

Status: Full-time (FT)

Exemption: Non-exempt

Department: Opticians