Optician I - 047

Keplr Vision; Shady Grove (MD); On-site; USD 42,000 - 56,000; Full time

Job summary

Keplr Vision's Shady Grove Eye and Vision Care is seeking an Optician I to ensure high-quality patient care. You will review prescriptions, educate patients on lens options, and support frame selections while helping achieve sales goals.

The ideal candidate brings 0–3 years of customer service experience, strong organizational skills, and a coachable attitude. This on-site role reports to the Practice Manager and offers on-the-job training.

Qualifications

• Excellent customer service and professional presentation.
• 0–3 years of experience highly preferred.
• Strong organizational and multitasking abilities.
• Willingness to receive feedback and improve.

Responsibilities

• Review prescriptions and orders based on medical charts.
• Educate patients on lens options and help fit choices.
• Provide feedback about frame aesthetics.
• Achieve sales goals and quotas while assisting patients.
• Manage frame and contact lens inventory.
• Communicate with physicians about prescriptions.
• Perform adjustments and repairs of eyewear.
• Place optical orders understanding insurance benefits.

Skills

Customer service

Presentation

Organizational skills

Coachable

Flexibility

Phone etiquette

Job description

Optician I - Shady Grove Eye and Vision Care

General Job Description & Responsibilities

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. Primary responsibilities include:

• Review Physician’s prescriptions and orders based on medical charts
• Educate patients on their corrective lens options and help them make a choice that fits their medical needs as well as lifestyle preferences
• Provide honest but compassionate feedback about aesthetic choices in frames
• Achieve sales goals and quotas as determined by office staff while attending to patients’ specific needs and desires
• Manage inventory of frames and contact lenses to ensure optimum customer satisfaction and product variety
• Communicate with physician with questions or concerns about prescriptions and other eye-related issues
• Perform adjustments and repairs of eyewear
• Place optical orders with a general understanding of insurance benefits

Experience & Skills

Excellent customer service skills and personal presentation are critical to this role. The ideal candidate will have 0-3 years of experience and:

• Good organizational and multitasking abilities
• Coachable-open to feedback and continual improvement
• Flexible and adaptable
• Professional phone and office etiquette requiredOptical experience is preferred but not necessary-we will train the right person

Other Duties & Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This position reports to the Practice Manager, or their designee.

Status: Full-time (FT) Exemption: Non-exempt Department: Opticians