Optician

Laeyeandlaser; New Iberia, Northern (LA, KY); Hybrid; USD 15,000 - 25,000; Full time

Job summary

Laeyeandlaser in Louisiana is seeking an Optical Customer Service Associate to create a positive patient experience while assisting with eye exams and product selection.

The role involves answering questions, verifying insurance, processing orders, and performing frame adjustments and repairs; evening/weekend availability may be required.

Qualifications

• Education: High School Diploma or GED required.
• 1–3 years of experience in an optical office preferred.
• Customer-facing role experience is a plus.

Responsibilities

• Provide customer service to create a pleasant patient experience.
• Listen and discern patient concerns; take ownership to solve them.
• Educate patients about services and products; present options.
• Examine prescriptions to determine lens specifications.
• Advise on selection of frames and lenses considering prescription, occupation, habits, and facial features.
• Instruct patients on adapting to and caring for glasses.
• Measure patient eye, frame fit, and lens.
• Verify insurance information and explain benefits.
• Process payments for eyewear.
• Process glasses and contact lens orders.
• Adjust and repair glasses.
• Dispense eyewear using proper fitting techniques.
• Maintain frame boards and displays.
• Create optical reports from practice management system.
• Be flexible with schedule, including weekends.

Skills

Customer service

Problem solving

Sales

Communication

Education

High School Diploma / GED

Job description

Description

Customer Service - Creates a pleasant experience for every patient to include: smiling, welcoming body language, and attentiveness.

Problem Solving - Listens and discerns each patient's concern or request. Present yourself as one working to solve the problem. Taking ownership and making sure it gets done.

Sales - Presents services and products through educating, presenting, and interacting with all patients.

Examines written prescriptions to determine the specifications of lenses.

Recommends and advises on selection of eyeglass frames and lenses including selection of color, shape, and size after considering the prescription and the customer's occupation, habits, and facial features.

Instruct patients about adapting to, wearing, and caring for glasses.

Measures patient's eye, fit of frame and lens.

Verifies Insurance information and authorization available for patients.

Ability to read and understand insurance benefits and explain to patients.

Receives collection of payment from patient for eyewear.

Follow procedures for processing glasses and contact lens orders.

Performs adjustments and repairs on glasses.

Dispense eyewear using proper final fitting techniques and presentation.

Maintains frame boards and displays. Makes sure all holes are filled. All frames have a tag. Cleans frames and displays

Creates optical reports needed from the practice management system.

Will be required to be flexible in regards to prepared schedule and working
weekends

Requirements

Education: High School Graduate or General Education Degree (GED) (Required)

Experience: 1-3 years of experience in an optical office. (Preferred)