Optician & Frame Specialist (Trainable) — Patient‑Focused Vision Care

Eyecare Partners LLC; Muskegon (MI); On-site; USD 30,000 - 42,000; Full time

Job summary

Eyecare Partners LLC in Muskegon, MI is seeking an Optician / Optical Sales Associate willing to train. You will dispense glasses and contacts, fit frames, and support clinicians with prescriptions, while delivering excellent patient care.

The role emphasizes materials selection, measurements, and frame coordination to match patient needs. Prior ophthalmic experience is valued, with training provided for essential procedures and compliance with HIPAA and safety rules.

Qualifications

• Excellent communication and interpersonal skills required.
• Ability to read, analyze and interpret insurance forms.
• Ability to read and interpret documents such as safety rules, operating instructions, and manuals.
• HIPAA compliance is mandatory.
• Must provide proof of identity and right to work in the United States.

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
• Determine patients' wants and needs and sell to exceed their expectations
• Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
• Operate the auto-lensometer and manual lensometer
• Educate and recommend specific lenses, lens coatings and frames to suit patient needs
• Accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
• Dispense patient orders and repair and adjust patient frames
• Dispense all glasses and/or contact lens orders in E360
• Ensure all job aids and policies are followed
• Maintain frame standards with cleaning and organization of fully stocked areas
• Follow all protocols to keep frame inventory accurate
• General office duties and cleaning to be assigned by manager
• Assist with other duties in the office as needed

Skills

Communication

Interpersonal skills

Negotiation

Insurance forms

HIPAA compliance

Right to work in US

Education

High school diploma or GED

Medical office experience preferred

Ophthalmic experience preferred

1 year customer/patient interaction

ABO/ABOC and NCLE certifications (preferred)

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Eyecare Partners LLC in Muskegon, MI is seeking an Optician / Optical Sales Associate willing to train. You will dispense glasses and contacts, fit frames, and support clinicians with prescriptions, while delivering excellent patient care.

The role emphasizes materials selection, measurements, and frame coordination to match patient needs. Prior ophthalmic experience is valued, with training provided for essential procedures and compliance with HIPAA and safety rules.