Optician & Eyewear Experience Specialist

EyeCare Partners; Muskegon (MI); On-site; USD 40,000 - 56,000; Full time

Job summary

EyeCare Partners is seeking an Optician to maximize the Total Patient Experience while supporting medical needs. You will dispense and fit glasses and contacts from optometrists' prescriptions, linking patient needs to our goods and services.

Join a team dedicated to enhancing vision and improving lives. You will measure and fit eyewear, educate patients on lenses and coatings, and ensure accurate frame inventory and order processing.

Qualifications

• Excellent communication, interpersonal and negotiation skills.
• Ability to read, analyze and interpret insurance forms and documents.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support.
• Determine patients' wants and needs and sell to exceed their expectations.
• Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions.
• Operate the auto-lensometer and manual lensometer.
• Educate and recommend specific lenses, lens coatings and frames to suit patient needs.
• Accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt.
• Dispense patient orders and repair and adjust patient frames.
• Dispense all glasses and/or contact lens orders in E360.
• Ensure all job aids and policies are followed.

Skills

Communication

Interpersonal skills

Negotiation

Insurance forms literacy

Documentation literacy

Report writing

Public speaking

HIPAA compliance

Work eligibility

Education

High school diploma or GED

ABO/ABOC and NCLE certifications

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners is seeking an Optician to maximize the Total Patient Experience while supporting medical needs. You will dispense and fit glasses and contacts from optometrists' prescriptions, linking patient needs to our goods and services.

Join a team dedicated to enhancing vision and improving lives. You will measure and fit eyewear, educate patients on lenses and coatings, and ensure accurate frame inventory and order processing.