Optician: Frame & Lens Specialist & Patient Care Advocate

Big City Optical; Glenview (IL); Hybrid; USD 42,000 - 50,000; Full time

Benefits offered by this job

Incentive Plan Participation

Company subsidized Medical Insurance

Company subsidized Dental insurance

Company paid Short Term Disability 보험

401(k) with 10% match

Paid time off

Employee discount plan

Job summary

Big City Optical in Glenview, Illinois is seeking an Optician to support eye care services by fitting, measuring and adjusting frames and lenses. You will work with the optometrist to match lenses to patient prescriptions and lifestyle needs, ensuring comfort and optimal vision.

The role involves patient education on lens options, order monitoring, and collaboration with store teammates. Training provided; pay ranges from $20 to $24 per hour, with typical full-time hours.

Qualifications

• 1 year experience preferred, not required.
• Excellent communication and interpersonal skills.
• Detail-oriented, with strong organizational and time management skills.
• Ability to work collaboratively in a team environment.
• Reliable transportation and willingness to travel up to 10 miles to support coverage at other locations as needed.

Responsibilities

• Conduct pre-examination assessments of patients.
• Work closely with the optometrist to understand and deliver on patient vision requirements.
• Assist patients in selecting frames and lenses that best suit their prescription needs.
• Accurately measure and fit eyeglasses and contact lenses.
• Educate patients on lens options and benefits to aid decision making.
• Monitor orders and update patients on delays.
• Conduct quality checks of orders prior to pickup.
• Manage inventory and assist with store operations and insurance billing.

Skills

Communication

Teamwork

Detail oriented

Job description

Description

Big City Optical is a leading firm in the optical industry, recognized for our innovative products and commitment to excellence. We are currently seeking an Optician to join our team and support the company’s mission of providing preeminent eye care in our communities.

The optician is the main point of contact for new and current patients. They work with the optometrist’s recommendations to match lenses, frames and combinations therein to match the patient’s vision needs. The Optician, accurately fits, measure and adjusts frame for maximum usability by the client, ensuring quality and integrity of eye ware before leaving the store

Optician Duties and Responsibilities

• Conduct pre-examination assessments of patients
• Work closely with the optometrist to understand and deliver on specific patient vision requirements.
• Understand and evangelize Big City Optical’s value proposition to clients
• Assist patients in selecting frames and lenses that best suit their prescription needs and lifestyle.
• Accurately measure and fit eyeglasses and contact lenses, ensuring a comfortable and optimal vision experience for each patient.
• Educate patients on lens options, including features and benefits, to help them make informed decisions.
• Maintain up-to-date knowledge of the latest trends in eyewear and advancements in lens technology.
• Monitor orders and update patients on any delays.
• Conducts quality assessment of orders prior to patient pickup.
• Work with colleagues to manage inventory, including ordering, receiving, organizing frames and lens supplies and participating in off hours inventory count work as needed.
• Provide excellent customer service, resolving any issues professionally.
• Perform administrative tasks related to patient records, store operations and insurance billing.
• Conducts follow up calls to check in on patients and proactively advise on eyecare appointment availability.
• Additional responsibilities as assigned to support the overall success of the store.

Requirements

Optician Requirements and Qualifications

• 1 year experience preferred, not required.
• Excellent communication and interpersonal skills, with an ability to engage effectively with diverse clientele.
• Detail-oriented, with strong organizational and time management skills.
• Ability to work collaboratively in a team environment
• Adhere to company policies on attendance, dress code and workplace safety.
• Reliable transportation and willingness to travel up to 10 miles to support coverage at other locations as needed.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stoop, kneel, crouch, climb-up or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Depth perception and Ability to adjust focus.

Pay: $20-24 per hour

Benefits:

• Incentive Plan Participation
• Company subsidized Medical Insurance
• Company subsidized Dental insurance
• Company paid Short Term Disability insurance
• 401(k) with 10% match
• Paid time off
• Employee discount plan