Optician - Frame & Lens Specialist | Great Benefits

Big City Optical; Chicago (IL); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Incentive Plan Participation

Company subsidized Medical Insurance

Company subsidized Dental insurance

Company paid Short Term Disability保险

401(k) with 10% match

Paid time off

Employee discount plan

Job summary

Big City Optical in Chicago, IL seeks an Optician to join our team and support the company’s mission of providing premier eye care. As the main point of contact for patients, you will match lenses and frames to prescriptions and ensure proper fit and comfort.

You will work with the optometrist to meet vision requirements, educate patients on lens options, and stay current with eyewear trends and technology. The role offers opportunities for growth and commitment to patient satisfaction.

Qualifications

• 1 year experience preferred, not required.

Responsibilities

• Conduct pre-examination assessments of patients.
• Work closely with the optometrist to understand and deliver on specific patient vision requirements.
• Understand and evangelize Big City Optical’s value proposition to clients.
• Assist patients in selecting frames and lenses that best suit their prescription needs and lifestyle.
• Accurately measure and fit eyeglasses and contact lenses, ensuring a comfortable and optimal vision experience for each patient.
• Educate patients on lens options, including features and benefits, to help them make informed decisions.
• Maintain up-to-date knowledge of the latest trends in eyewear and advancements in lens technology.
• Monitor orders and update patients on any delays.
• Conducts quality assessment of orders prior to patient pickup.
• Work with colleagues to manage inventory, including ordering, receiving, organizing frames and lens supplies and participating in off hours inventory count work as needed.
• Provide excellent customer service, resolving any issues professionally.
• Perform administrative tasks related to patient records, store operations and insurance billing.
• Conducts follow up calls to check in on patients and proactively advise on eyecare appointment availability.
• Additional responsibilities as assigned to support the overall success of the store.

Skills

Communication skills

Customer service

Attention to detail

Team player

Time management

Job description

Big City Optical in Chicago, IL seeks an Optician to join our team and support the company’s mission of providing premier eye care. As the main point of contact for patients, you will match lenses and frames to prescriptions and ensure proper fit and comfort.

You will work with the optometrist to meet vision requirements, educate patients on lens options, and stay current with eyewear trends and technology. The role offers opportunities for growth and commitment to patient satisfaction.