Optician — Eyewear & Patient Care Specialist

Big City Optical; Chicago (IL); On-site; USD 54,443,000 - 68,770,000; Full time

Benefits offered by this job

Incentive Plan Participation

Company subsidized Medical Insurance

Company subsidized Dental insurance

Company paid Short Term Disability保险

401(k) with 10% match

Paid time off

Employee discount plan

Job summary

Big City Optical is seeking an Optician in Chicago to support our eye care mission and provide outstanding service to patients. The Optician will fit, measure and adjust frames and lenses, working closely with the optometrist to translate prescriptions into the best vision solutions.

The role involves guiding patients through frame and lens choices, educating on lens options, and ensuring quality and timely order fulfillment.

Qualifications

• 1 year experience preferred, not required.
• Excellent communication and interpersonal skills, with an ability to engage effectively with diverse clientele.
• Detail-oriented, with strong organizational and time management skills.
• Ability to work collaboratively in a team environment
• Adhere to company policies on attendance, dress code and workplace safety.
• Reliable transportation and willingness to travel up to 10 miles to support coverage at other locations as needed.

Responsibilities

• Conduct pre-examination assessments of patients.
• Work closely with the optometrist to understand and deliver on specific patient vision requirements.
• Understand and evangelize Big City Optical’s value proposition to clients
• Assist patients in selecting frames and lenses that best suit their prescription needs and lifestyle.
• Accurately measure and fit eyeglasses and contact lenses, ensuring a comfortable and optimal vision experience for each patient.
• Educate patients on lens options, including features and benefits, to help them make informed decisions.
• Maintain up-to-date knowledge of the latest trends in eyewear and advancements in lens technology.
• Monitor orders and update patients on any delays.
• Conducts quality assessment of orders prior to patient pickup.
• Work with colleagues to manage inventory, including ordering, receiving, organizing frames and lens supplies and participating in off hours inventory count work as needed.
• Provide excellent customer service, resolving any issues professionally.
• Perform administrative tasks related to patient records, store operations and insurance billing.
• Conducts follow up calls to check in on patients and proactively advise on eyecare appointment availability.
• Additional responsibilities as assigned to support the overall success of the store.

Skills

Communication skills

Detail-oriented

Team collaboration

Customer service

Job description

Big City Optical is seeking an Optician in Chicago to support our eye care mission and provide outstanding service to patients. The Optician will fit, measure and adjust frames and lenses, working closely with the optometrist to translate prescriptions into the best vision solutions.

The role involves guiding patients through frame and lens choices, educating on lens options, and ensuring quality and timely order fulfillment.